CallCentreVoice Topic Invision WFM

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Tim Harding on 23/2/2008 20:30:41.
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Tim Harding
Performance Manager
Confidential

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Invision WFM  [23/2/2008 20:30:41]

http://www.invisionwfm.com/uk/

Has anyone heard of it?

What's it like?

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C-N Odenbring
Senior Project Manager
Quite a big one

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German  [11/4/2008 10:38:21]

Invision is a German based wfm-provider who has spread over the borders into the rest of Europe, and they have some inroads into the US as well. My company had some contact with them about five years ago and they gave a nice presentation of their product. We chose to work with another provider in the end, but that was mostly politics, I think.

In essence, their main selling point at the time was having a web based interface for all users, even for admins and configuration etc which at the time was, if not the only one, at least one of a few.

(However, since this was before the widespread use of AJAX and similar web building techniques, I'm not sure of how much of what I saw back then is still in use for that product).

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