I would like to start a call center business in South Africa, and I would like some help with a base model that I could use to model my business around. I am new in this business, any other information would be greatly appreciated.

Niki

Hi Niki
Your Business Strategy should determine your call centre model. If possible, you should consider historical information, trends in your industry and the expectations of your customers or target customers. There is ample examples in the call centre industry in South Africa a suggestion might be to do some on-site consulting to determine your model.

There is regional chapters for the call centre industry in the country, but I cannot publish the names. I believe you will be able to find some example and ideas if you can get in touch with them.

Stefan