CallCentreVoice Topic Application of shrinkage factors

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Vernon Allatt on 7/9/2005 13:13:04.
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Vernon Allatt
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Application of shrinkage factors  [7/9/2005 13:13:04]

Question.

1.Which shrinkage factors do YOU add to a net workload/erlang requirement.
2.In which order do you apply the factors
3.How do you add the factors, Mark up/ Inverse calculation?

Thanks.
VA

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