Firstly let me introduce myself.

My name is Gez Roberts and I am a Call Centre Team Manager within an insurance company in the north of England. I have successfully been asked to attend an interview on the 5th April for an external appointment to that of Call Centre Manager. As part of the interview I have been asked to prepare a 10 minute presentation on the implementation of a new contact centre. This job represents a real opportunity for me in my call centre career and therefore I am anxious to give a good representation of myself.

I am a graduate with about 7 years experience within insurance/call centres. However as I have been promoted thorough the ranks within an established unit I have little experience of what is required in terms of a business plan to set up a new centre.

I am trawling as many sites and sources of info at the moment in order to help me prepare this presentation.

I was reading through the above forum specifically on the topics of setting up a new call centre and have therfore joined given that it would appera there is a vast amount of knowledge out there which I would like to tap in to help me with this project. If anyone could send me any info or templates on this or other info which may be of use I would be very grateful.


Thanking you in anticipation.