CallCentreVoice Topic Assitance in benchmarking ...

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Leslee Piper on 17/6/2002 02:14:02.
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Leslee Piper
Operations Manager
90East (Asia Pacific) Pty Ltd

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Assitance in benchmarking ...  [17/6/2002 02:14:02]

Good Morning

I am currently after some examples of IT Service Management benchmarking, I am not looking for call statistics such as ASA etc but more overall service management metrics for an IT support environment.

Thanks

Leslee

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