Hello Everyone,

I am new to this group.

One of our clients wants to us to setup a call centre facility for them in India. The requirement is very small (about 10 seats to start) Been discussing with few players and the options proposed are too expensive and everyone except this group say no to VOIP.

Could someone help me with some details of VOIP, effectiveness in India conditions and costs.

Thanks
Sudhakar

Hi Mr Sudhakar

We are consultants and help people setting up call centers. If you are interested please contact me at resourcesol@xxxxxxxxxx.xxx with all the details and we could go further on it

Dear Mr Sudhakar,

Please let me know exactly how you want it to work and what you need.

We can have your clients calls routed from the UK without voice over IP and therefore it will cost very little

We can also get you CRM solutions so that screens pop with information etc

What budget was too much?

Regards

Shaun Sen
Director

Hello Shaun,

The requirment is purely for an Inbound call centre to be setup in Chennai, India and to receive calls from US. We already have 800 nos. in US receiving calls at our centre in Baltmore housing about 10 people. We want to grow this operation in India and hence the excess calls over and above the ones handled in US should be routed to India.

Also read your reply posting to Imrans post. Really interested to know what we need to setup to recevie calls at 20p per call in India.

regards,
Sudhakar

Dear Sudhakar,

This would be for UK or Scandinavia callers only and would mean if you won a camapign for call centre services for a UK compnay, their customers ring one UK number and all you call handlers receive calls based on the UK ACD sending calls to India at 20ppm.

You buy nothing and we simply charge a set up fee and a monthly licence fee.

We give you real time stats via a web based GUI, unlimited line capacity, unlimited IVR/auto attendant etc

You can log on and log off people via the GUI and calls can even be taken at home or on mobiles.

The UK company also has disaster recovery, because if anything happens to your current phone system (or theirs) we can change the routing to allow calls to be taken on mobiles or other locations. This may help you in securing business.

Regards

Shaun

Dear Sudhakar,
If this is just to outsource your work my suggestion would be you could lease some seats in a callcenter and run your business from their.By doing so you can save a huge amount required to setup a call center and Time.
And still get your work done and when you generate adequate amount through the program you could look after starting your own call center.You would get some good market exposure
in India by then and would get some more ideas how to go about it.
Just a suggestion:)
Byran.

Dear Bryan,

I can only agree with you. I have explored the possibilities on those lines. But our JV partners are not interested in leasing and want to setup one. Since they bring in the business (100% of the capacity will be used by them) I can only do what they want.

Sudhakar

You could save your money and yet setup a 10 seater CC if you would do it thru VOIP. There has been a major boost in the VOIP senario with ISP's giving a Class A service to the call centers with the quoted RTT to be 400-450ms. I have just setup a 250 seater call center(TDM).I have studied the VOIP scenario esp in INDIA.Even I would like to grow my CC thru VOIP technology as it is less costly and very effective.
If you need more tech info on VOIP pls add your reply on this site.

Thanks & Regards,
Niranjan Tribhuvan.

I am begining to think VOIP is the way to go for such low capacity requirements. I am very much interested in hearing from you more tech inputs about pit falls to look out for and the latest tools providing high quality results. Looking forward to hearing from you

Thanks & Regards,
Sudhakar

To start of we shall talk about the base connection viz.Broadband Internet Connection for your VOIP. According to Specs provided to me a Voice Call on the VOIP scenario is somewhere near to 13k ,as your starting a 10 seater you can go in for a 13*10 = 130k of Broadbond connection( you can go in for 256k of broadbond to be on safer side,which could cost you less than 10,00,000). You can then connect VOIP gateways provided by many companies for connection.These Gateways sit on both side of your ISP connection and talk to each other.Now you can connect the Gateway box to your EPBX or Dialer to go in for the INBOUND\OUTBOUND scenario.Also as I had mentioned earlier the ISP do offer a Class A service.

This is the simplest network design for VOIP based CC.It can become complex once you start adding components.If you need some vendor details or more information for the same pls post a reply on the site.

Thanks & Regards,
Niranjan Tribhuvan.

Yes 256K premium connection is what I am looking at. The call centre is purely inbound voice only service.
I am interested in various VOIP technology solutions and vendor details. Working on arriving at a cost for the project.
Thanks & Regards,
Sudhakar

Hi! All,

We have a brilliant solution for start-up call centre engaged in outbound VoIP!!
SIP to PSTN/GSM

But given the present regulatory framework in India, I wonder how the reverse i.e inbound would work over VoIP!!
can someone thorw light...

VoIP gateways on Tier 1 Internet offer much faster call termination, hence near toll quality voice.
We are a Telecomm carrier offering Tier 1 Internet and VoIP solution ideal for call centre start-ups. Bulk-Voice minutes at attractive prices!!
The Internet is usually provisioned over Wireless Links, meaning immediate set-up!

Start-up Call Centres r u listening??
Anyone Interested??

Cheers!
Gary Raman

We are currently associated with a few centers in India. One of our centers is successfully running on VOIP technology and are continuously meeting the quality requirements.

The costs are definately much lower with such a solution

If you are interested, we could help you set up your center as well. Please feel free to shoot me an email.

Regards,

Samir Chandarana

Sorry for the delay in replying,was busy with setting up a International CC.If you need vendor list and tech solutions pls feel free to mail me on

Thanks & Regards,
Niranjan Tribhuvan.

Dear Mr. Sudhakar,
Don't go compliated it is easy You need to have an internet connection and a VoIP box at your office and you are ready to go.

If you have already got an Internet connection we can check the connection for possible voice quality, there is lot of metherds to get best voice quality over Internet,

If you are interest, pls let us know what all featurs you need in your line of business. we generaly offer
a) Toll free Numbers
b) Business Telephone Numbers
c) Inbound out bound call services
d) Voice Mail box & Voice mail to email
e) Predictive dialer and ACD
f) Total Call center solution over Internet
g) And many other personalized solutions

Pls mail us with details to [email removed]

S Nair
INTARTIC Internetworking Solutions