well, thanks for all the ideas and advice so far, i am now ready to say, that our new call centre, small though it may be, will be officially open and running from monday morning, after sleeples nights and too many ciggarettes, so wish us luck!!!

Please let us know how it goes!

Good luck hunnie!! If you need any more help give me a shout.... I am a call centre advisor in Manchetser and, well, its hard work....just dont forget though, make sure your staff are always motivated, they will increase their work load dramatically!!

Take care

Mike Fitch

Sorry....I was talking 2 sumbody...i typed what i was saying!! :-O oops ;)

Mike

Shane, you don't need luck as you're smart!

Make it happen and most of all make sure you ENJOY getting up in the morning.

Do the same for the people that work with you and you'll all have a great time - customers included.

David

thanks a million , all of you! definitely looking forward to waking up on monday morning!!

How did it go?

We're keen to hear about it!

John

well thanks for all ther support and advice. first day went with a few jitters, i think mainly due to nerves and staff being new to the business.
we didnt perform to well, but im willing to put that down to nerves. am looking optomistic, and hoping that by the end of the week things will have smoothed themselves out!

Shane,

We are in the same boat as you are. We are starting a new call center in Prince Edward Island Canada from ground Zero.

What information through this process did you find to be the most beneficial to you while going through the process?

I've been in the call center industry for 10 years now and I still find it very stressfull now that I'm at the other end of things. Starting from new.

Any advice you might have would be most appreciated

Regards,