A: "Would you mind holding while I research this issue?"

A: "I'm sorry, you will need to contact the manufacturer of the bulb. We are only responsible for providing the service."




Post as many answers as you can think of!

None. Need to get facilities to do that, as I dont have enough wrap up time to leave my desk to get the bulb......

But add the fact they haven't done the HSE 3 day ladder
course and the 2 day bulb change course.....

In the last year.....


Cynic moi?


DaveA

A. bulbs, you got electicity in your place?? next thing I know you'll be telling me that you don't need 2 tin cans and wire to talk to customers...

It would only takes 30 Seconds for the change, but then 30 min to update the documentation that the bulb was changed, how it was changed, why it was changed, and who requested it changed. Meanwhile there are 10 more bulbs waiting to be changed.

"We can address the bulb issue momentarily. First, I'd like to tell you that, as a valued customer, you qualify for our extended bulb insurance. If something should happen to you, we will change your bulb at no cost to you. Consider the peace of mind you can offer your family..."

"...your call is important to us. Please stay on the line and..."

Ahh, I ahve checked our system and all our equipement is working fine, the problem must be your end, I suggest you contact your locel electricity board. Thank you for calling have a nice day

I'm very sorry but according to our records your address is not equiped with bulbs.

Ma'am, there's nothing wrong with the bulb. It seems that we have yet to receive payment on your account and, consequently, we have interrupted your service.

Jeff, you forgot to add:
"Would you be interested in our new green energy product, $200 set up fee and 10% premium over ordinary electricity but you'll feel better about all that electricity (you're not paying for) !"

Depends on business needs.

How many can we bill for?

DaveA

Has anybody tried switching it on yet ?

"Sir, the bulb will cost you $2.50, but the handling will cost $9.50. We have to pay for the gloves needed to remove the light bulb safely, disposal costs, shipping costs. . . "

"I do apologise, Ma'am, but the role of the supervisor is to address your escalated concerns, not to provide technical support. If you wish to troubleshoot this issue, I do have a support representative which i can bring in to our call in order to help assist us."

At this point, we have not yet been able to properly assess the data and we are still coalating certain metrixs. We should be able to provide a clear report on the issue by next month's meeting.