In a CCT, I want to capture an 11 digit phone number in an Aspect 'variable' to enable routing to specific Agent Groups.

At the start of the CCT, I have added a 'collect' step (from $ - dialled digits), then a 'move' step ($ to A) & then an 'IF' statement (using 'variable contents of A is equal to constant).

The problem I have encountered is the variables only hold 9 digits (the phone number has 11) - if I enter in the first 9 digits of the phone number, will Aspect read those & route accordingly, or will the calculation fail as the 9 digits I have entered are not exactly the same as the 11 digit phone number ?

Any thoughts/ideas ?!

Hi Chris,

Not to sure why you would have a Collect step as this would play an annoucnement for the customer to enter a number.

You should be able to simply use "Move Var" from $ to A, you may wish to clear var A to make sure nothing else is there first.

The way you have put it wouldnt work, unfortuantly there isnt a feature to shorten the length (e.g. excel you would do Left(VarA,9))

Could you put it in Var C or D which would get the first 7 digits and match up the 7 digits instead of 9?

Another way (bit more messy) would be to use 2 if steps per number. E.G:

If Var A>= 01216035900 = true then IF Var A<=01216035999 = true then Select AG

Thanks

Ian

Just thinking... the <=> If steps may not work as had a leading Zero...