Alright,

People, give me some example as to why on a Symposium Login/Logout report I would see a person go into "NOT READY" 3-4 times in a row...sometimes in rapid sucession (less than a second) other time spread out over several minutes.

They took no call volume during that time. No walkaway time. No DN Calls out, none in. I assume it's them hitting the DN key and not placing a call? any other idea's?

Justin,

To bounce themselves to the back of the queue to reduce the
number of calls they take?

Seen it a lot before :-(

HTH

DaveA

I do agree that is happening, sorry for not being clear.

But I mean physically...how does one go about selecting the Not Ready activity 2-3 times in a row? If I do it the report goes "ready...notready....ready"

In symposium 5 the login/logout report via the webclient did not work correctly untill I think at least SU6.

So typical support question. Have you installed all the latest patches :)

So typical support question. Have you installed all the latest patches :)

As opposed to the typical engineering question.

"Have you hit it with a big hammer?"

{BIG EVIL GRIN}

DaveA

We are installing patch SUS0602 in a few weeks...that's all I know about our current version.


Does anyone have a website or documentation on what each patch does? (I am checking nortel soon as I send this)

Tonight when I get back from work.