Has anyone any recent experience of voice recognition systems? Any comments or recommendations would be appreciated.

Paul

Hi,

I am currently completing a project that utilises speech recognition (using Nuance), as well as having DTMF resilience as well. Whilst you cannot expect to have 99% or 100% detection, you should test the solution to ensure that the majority of your callers have a successful transaction, and make adjustments accordingly. Test with your anticipated audience in mind. I am sure most of the big vendors and support companies will be able to give you reference sites/numbers that you can call to get an overview of the types of solutions available. What purpose is your solution to be aimed at?

Regards,

Gary.

I am currently working for a county with 39 libraries all of which have different opening times. I am trying to automate the enquiry line so all the customer has to do is say the name of the library that they are interested in.

Hi Paul

I work for a company which develops speech recognition solutions utilising best of breed products.

In you example the number of libraries is small, and therefore the number of possible words to be spoken by a customer is also small, accuracy for this kind of application should therefore be very good.

Please contact me if you would like to discuss further.

Regards

Darren Mills

dm@icrgroup.co.uk

Hi Paul

We established our speech practice last year and at that time we went out to the marketplace for evaluation and comparisons on the required technologies i.e. IVR platform, speech recognition, Text-to-Speech, development toolkits etc.

Some of this was obviously sensitive to our business, but I'd be quite happy to share insight and thoughts with you, if it helps.

Don't hesitate to get in touch ..

Regards,
Stephen


stephen.savage@beCogent.com