AVAYA External Call History Interface: Technology discussion at CallCentreVoice

CallCentreVoice Topic AVAYA External Call History Interface

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Julian Dixon on 17/11/2005 15:00:42.
Topic has 6 posts; viewed 1707 times.
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Julian Dixon MI Capability Manager Vertex DataScience Ltd 303 posts 0 friends welcomed	AVAYA External Call History Interface [17/11/2005 15:00:42]
	Does anyone have a data dictionary to decipher the .CSV outputs of this interface. We have implemented the solution but the user guide doesn't include the field headings and data types making implementation of a SQL storage solution and onward reporting rather difficult. thx

Julian Dixon MI Capability Manager Vertex DataScience Ltd 303 posts 0 friends welcomed	HELP!!! [18/11/2005 11:48:32]
	Bump with emphasis on HELP!!!!!!!!

Darryl Beckford Contact Centre Consultant DarrylBeckford Limited 993 posts 3 friends welcomed	Where's Mr Dickson when you need him?? [18/11/2005 13:22:53]
	?????????

Jason Dickson Business Development CCT 366 posts 0 friends welcomed	Replying [18/11/2005 17:20:04]
	I am looking into the answer of your question, but am not expecting a reply now until Monday now. Regards Jason

Jason Dickson Business Development CCT 366 posts 0 friends welcomed	Answer [21/11/2005 09:12:26]
	Julian I have the requested info but need to email it onto you as its a PDF document. Please email me at jason.dicksonATcallct.co.uk and I will reply with the doc. Regards Jason Replace AT with @ for E-MAil address: DA 21-11-05

Julian Dixon MI Capability Manager Vertex DataScience Ltd 303 posts 0 friends welcomed	Thanks [21/11/2005 10:36:00]
	Email on way. Julian

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