Hi all,

Can anyone point me in the right direction for a cordless
headset to fit a Meridian 3820 Turret?

What I really need (I think) is a base station that fits an RJ45
and seperate headset.

Thanks

DaveA

Plantronics CS60 should do the job. I have a whitepaper that I can email you if you like.

Paul

Plantronics CS60 should do the job. I have a whitepaper that I can email you if you like.


Please if you don't mind.

The problem I have is the M3820 is a few years old now and alot
of 'modern' cordless functionality is a little squirally to
say the least.

Compatability is proving to be a bit of an issue.

And as I only need one......

Dave@*Remove me NOSPAM*Pengin-programming.co.uk

Thanks

DaveA

Dave,

It's worth considering method of communication between headset and base station. For example, the GN Netcom 6210 is bluetooth and will accept calls from the base unit and any bluetooth mobiles that it has been paired with.

Very cool, although could be a distract to ops if they know.

Regards,
Darryl

The CS60 uses DECT which is better for high density situations. I would worry about Bluetooth units "walking" as soon as it was realized what they were.

At the risk of being accused of advertising, by CS60 vendor offers a 30 day trial if anyone want to try them.

Paul

..also offer the 9120 range which is on par with the CS90. Dect technology, etc.

The bluetooth sets are about 60 quid cheaper, which makes them more of interest. The bluetooth/DECT issue is unlikely to be a consideration, but the units walking is.

You'd probably have to chain them down...which makes the whole point of them being cordless useless!

In my experience corded Plantronics headsets are far harder wearing then corded GN Netcom to a great degree. I haven't had many reports of people using cordless in a CC environment so I don't know how durable they are. Plantronics have always been slightly better designed, with critical components protected.

Regards,
Darryl

I have had several experiences with cordless headsets in different Call Centres, here are the issues as I see them.

Allows agents to move around whilst on a call.

Pro: Very useful when doing technical support type calls, agent can walk up to different pieces of equipment and "walk user through" issues.
Con: Difficult to manage people when they are milling around.

Difficult to start or terminate a call purely from the headset.

Pro: This at least gets them back to their work station on a regular basis.
Con: At times of high volume, they keep running around from desk to lab.

Bluetooth or DECT?

Bluetooth is cheap and reliable but will to easily work with other equipment (mobile phones etc.). This makes it too tempting for some.

DECT slightly more expensive and not so much choice, but very reliable and, because of the proprietary nature of the headset/base station pair, less tempting. Though you do need to make sure everyone understands the difference.

Cord or Cordless?

Only you can say depending on your needs. The only serious downside I have seen to cordless is that agents are forever forgetting to put them on charge. A quick walk round at the end of shift is enough to stay on top of it though.

But only for one Skillset. Our Technical guys (Also happen to be homeworkers) find it easier to think if they can move around. Also as the work they do is of a technical nature they are not tied to the desk. I am now buyin the Plantronics C60 USB as I am moving these guys onto VoIP and SoftPhones. Saves space and money. Win Win.

Paul,

I too am planning to go this route. Please share your experiences.

Paul