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Administration on 17/2/2005 13:50:31.Topic has 37 posts; viewed 10202 times.Announcements [This topic is read only]Forum List | Unified View | Latest PostsPopular Topics | Editor's Choice | Voices WebLog
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Dave ApplebyResource AnalystHealthcare Insurance1436 posts0 friends welcomed
8th April. I know a man who can. [8/4/2005 11:42:14]
I had fun at Easter :) Just a random muse / demi-rant on leaving the job to someone who knows what they are doing. Article Link. DaveA
John ClarkArchitect and GuruCallCentreVoice1372 posts0 friends welcomed
12th April: Call Centre Fraud [12/4/2005 14:30:13]
Article Link With more instances of customers' personal and financial data being abused for fraudulent purposes, we must act as an industry to ensure that offshore call centres meet the most exacting data security and integrity requirements.
14th April. X s the spot [14/4/2005 10:00:23]
Election fever and the web. Article Link Just a short blog on the UK elective process and an interesting tool. DaveA
Darryl BeckfordContact Centre ConsultantDarrylBeckford Limited986 posts3 friends welcomed
5th May. Sorry... [5/5/2005 16:43:31]
The blog's been a bit quiet recently and I apologise for that. What better way to get back into it than grinding my favourite axe? Article Link
Those who can... [9/6/2005 15:17:13]
ARTICLE LINK Just some random musings on the trade and the future. DaveA
15th June: A little bark and almost no bite [15/6/2005 11:21:11]
Article Link Why we need a new industry watch-dog, one with balls and a nasty bite. John
Zoe EdmondsCall Centre Manager.618 posts0 friends welcomed
There is another way! [23/6/2005 14:04:16]
Article Link On customer service failures Z
CSM 2005 [6/7/2005 06:57:12]
A quick review: Article Link of the Customer Strategy & Management show.
Silent Calls... [12/7/2005 14:26:06]
Yet again. But are we getting somewhere this time? Article Link
The next target? [14/7/2005 13:43:10]
A week on I've got a couple of thoughts on security. Article Link This is our 100th posting on CallCentreGurus.com. Regards, D
21st June: BT Dirty Tricks [21/7/2005 09:52:33]
Article Link
28th July: ICO Responds [28/7/2005 09:47:40]
18th August: Who should change the record? [18/8/2005 09:21:21]
A Tissue of Ayes [18/8/2005 16:10:34]
On positive influence. Article Link Z
25th August: Outsourcing / Offshoring - is there hope for the future? [25/8/2005 09:18:43]
Article Link Elaine is a new contributor to CallCentreGurus and I'd like you all to welcome her and read her excellent article. Hopefully this is the start of many great contributions. John
1st September: Don't I know you from Somewhere? [1/9/2005 10:26:42]
Article Link UK-TPS Vs US-DNC Seconds out round one :-) DaveA
14th October: Do you really care? [14/10/2005 14:22:50]
Article Link I've been away for a while and on my return I've had a fair amount of dealings with customer service types - some good, some bad. I wonder if people working in customer service should really ask themselves if they really ought to be there...
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