This has been posted here and also at another discussion forum, which I am sure Eamon will have noticed seeing as he has been spotted on it.

Please state if applicable when you last saw/met your WFM account manager?

Other WFM feedback is welcomed.

This is more to cure m curiosity than anything else, so feel free tohumour me by replying.

Ta,
Simon

Simon

Thanks for the namecheck!

At Capita we enjoy excellent relations with all three of our WFM suppliers and I am in contact with them all regularily.

Eamon

but when he/she/it finally arrives from QA-MAX I have a Louisville Slugger with their name on

but when he/she/it finally arrives from QA-MAX I have a Louisville Slugger with their name on

I have the name of their PR company if you want!

They're the lot that called me after the post I made (well a year after anyway)
about their sales force!

DaveA

And I thought that being asked to change my post on their website because it was far too negative was getting into trouble.

Bringing out the big guns from the PR company on Dave means he must have been stirring big time.

This was all

DaveA

I have found that Q-Max are very quick to defend themselves when it comes to negative publicity, but never actually take any notice of it.

Funnily on the other forum I posted this, one reader managed to guess correctly which WFM I was using.

With Q-Max they have just released an add-on that allows you to send SMS messages to staff and TL's etc when certain thresholds are reached. This strikes as a waste when they could be working on collecting and forecasting AVHT by interval, adding multi-skill functionality and improving their forecasting accuracy and software platform.

I was unfortunate to not be able to attend the User Forum last year due to holiday, but would of liked to attend so that I could find about what their development strategy is in the future.

"Funnily on the other forum I posted this, one reader managed to guess correctly which WFM I was using."

What, you chose another forum apart from us? Wow, time wasted then? :)

Repeat after me: I will not waste my time with other forums. CallCentreVoice is the only true voice...

[grin]

John

Repeat after me: I will not waste my time with other forums. CallCentreVoice is the only true voice...

"All praise the one true leader..."

And when's the UFO arriving?

Dave

Mister Appleby, you have now passed the 500 post mark and are now promoted to the post of Guru. You may now perform call-centre related religious ceremonies, grow your hair, wear a smock and contemplate your inner voice.

I will mod-up your 'Walk On Water' privs this evening. Maybe ;-)

Yours, etc.,

God