Call forecasting - Time Series Analysis: Technology discussion at CallCentreVoice

CallCentreVoice Topic Call forecasting - Time Series Analysis

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Neetha George on 11/3/2004 04:29:43.
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Neetha George Operation Analytic ICICI OneSource 8 posts 0 friends welcomed	Call forecasting - Time Series Analysis [11/3/2004 04:29:43]
	Anybody can help me out on doing a Time Series analysis for call forecasting. I want to do a monthly forecast for our inbound calls. Currently we are using 3 period moving average method. But the accuracy is very low. If anybody knows any other better method than Time series analysis please let me know. I have got some details on Time series Analysis from callcenterschool.com. But the data is not adequate enough to start with. Neetha

Rizwan Bhola CEO Web-Logic Technologies 1 posts 0 friends welcomed	Call forecasting - Time Series Analysis [11/3/2004 07:23:09]
	Dear Neetha, What do you want to analyze? Do you just want to analyze the volume of the inbound calls?

Neetha George Operation Analytic ICICI OneSource 8 posts 0 friends welcomed	Call forecasting - Time Series Analysis [11/3/2004 09:03:54]
	Yea forecast the volume of inbound calls.

Ben Mildren Analyst One.Tel 53 posts 0 friends welcomed	Call forecasting - Time Series Analysis [11/3/2004 10:47:57]
	I can recommend a good book:- Forecasting: Methods & Applications (ISBN 0-471-53233-9)

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