Has anyone used a service from Five9?? Am looking for some feedback on their services.

Keith

We have been using the Five9 solution and recommend it to anyone who would like to set up a contact center without any head aches and technical issues, all at a very reasonable cost and virtually no Investment.

VoIP is crystal clear quality.

Contact me if you need any assistance or specific feedback.

dadi@hypersoftindia.com

I am also curious if anyone has experience with Five9. We are considering them among other vendors for a small 12-seat call center (plan to scale up to 30 seats). But since the center will be central location, the mobility factor (distributed call centers) isn't important for us. We are also not comfortable with the fact that we won't have direct control over our lists -- must be connected to web in order to manipulate lists and use dialer/CRM tools. Lastly, we're concerned about cost over time. While Five9 requires no initial investment, you end up paying more over the long run as opposed to paying a one-time cost for a client/server with significantly lower operating expenses. We're making a decision to purchase within the next 2 mos., but I'd welcome any other opinions/feedback/analysis on Five9.

thanks

Paul

I encountered this product with one of my customers. I am in the bandwidth business and I support call centers here in Manila.

I'm curious: who would you consider to be five9's competitors? How do they stack up with each other?

Thanks!

Jonathan

Is that an advert I see?

DaveA

It was and it is now gone. Rules are rules.

John

Well if you have seen their interface itself, there is no competition.

Guys,
i've heard much about Five9 and has some collegues use their services in the past. not the best pricing or support. platform is ok. i came across CCDS.ca two years ago and started using their platform....its a Mack truck, doenst go down. pricing very competitive and most of all amazing support, scalability is seamless. i'm using CCDS now and am entirely satisfied. i beleive they are the direct competition to Five9. hope this helps.

Mike.

Hi Dadi ,
Can you please give me the details of your setup using Five9.I have tested the technology but had some performance issues.

Thank you.

Has anyone compared various hosted call center options like Five9, EagleACD, ACCES (Ocwen) and Contactual.

Hi Sidhu,

We have over 50 seats running on the five9 solution. We are satisfied with its operation. Only issues are when the Internet ISP line is not what it should be.

We are using Audiocodes gateways and Bharti ISP. You need a latency of below 275 ms and 0.05% packet loss with about 30 Kbps bandwidth for each station.

We are very happy with the voice quality: toll quality !

There are occassional issues with the solution , but they are duly resolved. I see that five9 has now worked on getting their support level higher.

What were the issues you faced ? I would like to hear them.

Dadi

dadi@hypersoftindia.com




[Moderator notice: Please be aware of biased opinions: Some people in this post work for Five9 (DB)]

Mike,

Is not CCDS.ca the same platform as Jade?

I have burned myself using Jade a couple of years back. I understood they were closed. Even a company called TotalReach used the Jade platform and went under over a year ago.


Dadi

Works great for us, started with 5 seats, now we have 18 seats and counting. The Remote Agent Functionality works great.