I need to get information on the premium rate service before i embark on setting up a call centre to operate this service. can anyone give me information?

You will need to provide more information. I can see from your activity log that you've not tried searching on the site - if you do so you should find that this topic has been covered on a number of occasions before.

John

If you are in the UK, then make sure that you get the relevant ICSTIS approval. You should ideally get this before obtaining the premium rate number and definiately before you start operating the service.

There are many number providers out there, but BT is a good starting point. (No I am not advertising them).

Another good starting point, as i believe they govern the issuing of premium rate licences.

Thank you all. I've searched the website but haven't found any previous topics regarding PRS. My main concern is this service is not going to be in the U.K, do i still have to register with ICSTIS or OFTEL?

Debra

If it's servicing into or out of the UK it will be under Offcom's
jurisdiction.

If it's an Ex uk number and they disapprove or there are complaints
I'm not sure HOW they handle them but they do!

HTH

DaveA

I take it you are planning to terminate the calls in a different country than where the premium rate number is for? e.g the premium rate number is an Estonian premium rate number but you plan to answer the calls in the UK?


If so it can be a minefield, let me know if thats the case.

Neil

I am basically looking at starting the PRS idea with various networks in the Asian region where it is not currently available and i know i have to set up a call centre for this. But being do i still have to register with OFCOM or OFTEL or whichever is the regulating body in the U.K?

I'm not sure that you do have to, the problem is still this though. Where do you plan to terminate the calls?

Well the calls will originate and terminate in the country where i'll be rpoviding the Premium rate services. It does not involve the U.K in anyway. Do you know about Premium rate numbers Neil? I would like to learn a lot about that as well as setting up a call centre for it.

In my experience I would echo Neil's comments. PRS overseas is a minefield in terms of availability of tariffs, willingness of consumers to call premium rate numbers and, most importantly, the consumers rights/suppliers obligations in providing a service governed by the in-country equivalent of ICSTIS. There are still significant issues in the UK with interconnect for all land and mobile networks just to allow access for all callers. I don't know about Asia.

I would undertsand some areas, particularly in a European context. I'm not sure how much you want to reveal about what you are planning but the more I know the better I can perhaps assist whether through the forum here or if necessary offline.


Neil

Paul i actually faced some problems with the in house equivalent of the ICSTIS in these countries. But about the willingness of customers to call PRS numbers i have no problem there. Neil, as you have rightly pointed out i can't divulge too much information here, but I would be much obliged if we can discuss offline as your suggestions will prove beneficial.

Debra

Do you have an email that I can contact you at to begin with? I'd be keen to send some of the knowledge back into this forum as some of the specific issues that you face, others will have in future. We'll strip out the specifics though!

Apologies to anyone who doesn't get the joke!

I'd be keen to send some of the knowledge back into this forum as some of the specific issues that you face, others will have in future. We'll strip out the specifics though!

That's exactly the focus of the forum

DaveA

Got to get a bigger vocab.....

yes Neil, it's debosa652@yahoo.com

waiting for the offline contact

I will be in touch, I've been engaged out of the country but I will come back to you asap.

Ok, Ive sent my details if you want to get in touch!