Hi All,
My name is Amol and I was working as a Sup for over a year before I was moved to managing our organization's Davox dialer across campaigns.Like you guys all know a good dialing strategy and effective lead list utilisation can make or break a Outbound Sales Campaign which I learnt in my stint as a Sup (You learn these things when Sales keep going up and down, Hard Way I learnt it). I was wondering if anyone has notes on best practices and tools and templates for tracking effective dialer strategy. I have some of my own which I could share someone for enlightenment on this theory which seems to be more mind boggling in terms of direct impact on revenues than the algorithm on the dialer itself.

This is Deepak Kapoor ... i'd be grateful if u could send me the details over mail ... XXXX @ yyyy

regards
Deepak

Edited DA 080204

Just to re-iterate from a previous post.

It would be more useful to other members
if a response to this could be posted on the board.

Just putting an "E-Mail me at xxx@yyyy"
kind of defeats the object and the reasons we're here.

DaveA

Hey Dave ,
Thanks a lot for making me feel like somebody was actually reading my post here!! I was beginning to wonder if it was invisible or something.
So please guys if you can help me please do post stuff here.
BTW I am currently working on automating all dialer specific reports and analysis. I will post a template as soon as the report comes on.
Cheers,
Amol

That's alright,

I keep an eye on nearly everything!

I'm afraid OB dialler strategy isn't really my area.

Now if you want an opinion on Workforce Management, Reporting or IB management
I might be able to help.

Marianne's probably the person you want.

I've played with diallers but the specifics of their use are
a
bit beyond me and I don't think anyone will let me play!

HTH

DaveA

Hmm...I only do a little bit of work with outbound too. Most of our stuff is inbound. I was actually thinking that I should follow this thread to see if I can pick up any tips. Sorry!

Marianne

Hi,
I am Vishal. We are in the process of buying PD. My market study/survey says that Concerto is market leader and one of the good solution provider.
We all have is Avaya setup. I heared that Mosaix is very stable product but not a perfect blended solution.

I would appritiate if few of the members can share their experiance about both dialers.

Thanks in advance

The Avaya PDS which was known as the Mosiac's dialler is the preffered dialing solution for integration with the Definity platform.

I have a global research document on dialers and there market share if you would like me to send if to you then you can email me on,

jason.dickson@callct.co.uk.


Regards
Jason

Hi, I can help you with your questions regarding Concerto / Davox kit. What do you want to know?

Some areas that I can help with;

Integration
Troubleshooting
List / Data management
Filters
MIS
Performance monitoring
Personnel recruitment and training
Command Centre / Helpdesk functionality

I have taken this approach because the subject is complex and I would like specific questions posted and answered to help all of the community.

Drop your requirements into the forum and I will answer when I get two minutes.

Regards,

Ian

Hi Again,
As far as Conecrto is concerned I definitely think they are the best in the market and will be for some time to come. Their LYRICall & Designer Pro applications are amazing and their reports if used correctly can give you amazing insights to an OB process functions.
As far as my research of an effective strategy :
Here's how far I've narrowed it down to.
1) Penetration for checking Lead List quality - This report is something which has to manually picked out and analysed across Time Zones, Cities, Zones, Days of the week. I have already laid out a template for the automated report format but its taking some time for implementation due to technical issues.
2) Dial Count/Pass Count report which again is a very manual and important job to estimate the lead list consumption and estimation for next set of leads to be put up.
3)Occupancy/Talk time is another parameter to be closely monitored because You can't sell without getting people talking on the phones.
Well thats something I figured by fiddling around with davox but I guess you guys already know about this.

BTW I just discovered something that the English are a more polite people than the Americans when you're trying to sell them something. LOL!
Ahhh, I guess you guys know about that as well.
Any inputs any additions would be really WELCOME, I'm actually begging ou guys, gimme something!!

Hi,

This is Malick from Chennai, India; operations director of Arithma CallCenter.

Can members share their experience of using a ASP Model Predictive Dialing System.

Also, I would like to know anyone has gone lease of Concerto Software.

Thanks.

Malick.

Hi!

We have deployed ASP model of Concerto...this is being deployed out of the #1 Collocation facility in the world at Miami....

please feel free to mail me at asit@orasitech.com for more details....

Thanks & Regards,

Asit

HI Asit,

This is Deepesh I m the COO of Ethos Infoservices i was just going through the posts here and found out that you are using Concerto ASP model. Actually we are a centre in india operating on VOIP with a hosted dialer in US but it proving to be too costly. Could you gimme some details about your technology and help me out here..