Hello All,

My name is Christopher Mills. I work as a Consultant for Paladin Consulting, specialising in the contact centre industry. I have posted on this site before but due to work load have been out of it for a while. Hope to get back into the swing of things.

* where are you from;
I'm proudly South African, based in Johannesburg.

* who you work for;
Paladin Consulting

* what you do in your current role;
Consultant, currently focussing on the financial services industry optimising and enhancing the contact centre services offered by our clients.

* what your company does;
Paladin is 1 year old now and we have already established ourselves as the strategy partner for 3 of the largest financial institutions in South Africa. Hoping to expand this shortly. We provide services such as strategy development, implementation, contact centre optimisation and development, etc.

Its gr8 to be back on CCV. I see a lot has changed since last year.

Regards
Christopher Mills

Hello Folks:

I am Colin Taylor, I am President & CEO of The Taylor Reach Group Inc. a Customer Interaction Services Consultancy.

Where am I from: I am Canadian (Toronto)

Who Do you work for: The Taylor Reach Group Inc.

What is your current role: Building the business and completing client projects in the Customer Interaction space.

What does your company do:
Well after almost 30 years in the Call Centre/Contact Centre space I decided to go out on my own to provide 'Consulting' services to clients. We have offices in Toronto and Australia and the senior staff have almost 75 years of Contact centre experience. Today we work with Wireless, Publishing, Advertising and Financial organizations. We provide Strategic and tactical services ranging from Customer Communications startegy to Outsourcing/Offshoring, CRM and Process redesign.

I am a new member here and really looking forward to dialoging with all of you.

My name is Judy Werner, Senior Accounts Executive with Fly Free America. (inbound and outbound)
I provide promotional incentives to businesses. We are located in Daytona Beach, Florida.

I am a tanning business owner, licensed in Real Estate, Home Improvements, Bartending. I am an avid pool player, Harley rider and roller coaster enthusiast.

It's nice to meet you.

I have follwed this thread for a while and was wondering if John could tell us what the geographical make up of the users of CCV is?...Just curious.

Colin

Greetings, I'm Ezra Pagel, new here. The forums look nice, and seem to be relatively active. I'm interested in getting an international perspective on things like compliance/DNC, as well as the usual predictive dialer tech stuff.

* where are you from;
Austin, Texas USA

* who you work for;
Austin Logistics, 5+ years

* what you do in your current role;
Lead software engineer for OnQ, an outbound and blended enterprise queue management product. Uses Java/Oracle/Perl/.NET technologies and interfaces with many top-tier predictive dialers, including Unison, Mosaix, Ensemble, Ensemble Pro, Conversations, etc.

* what your company does;
We provide best-time-to-call contact optimization and enterprise list management software to many of America's largest financial institutions. We also have a strong analytics department focused on custom statistical modelling for retail credit cards, telecommunications, fraud detection, etc.

Hi all

My name is Mark Frudd, Support Service Manager for Fairbridge Communications Ltd

We provide outsourced Call centre/help desk facilities, and are a major BT channel partner providing solutions including hosting solutions, isp provision, management solutions for large networks etc, the list goes on.

Basically when no one else can do it, various large companies come to ourselves for the solution.

* where you are from;
Manila, Philippines
* who you work for;
e-Pacific global contact Center Inc.
* what you do in your current role;
Call Center Manager 2 / Outbound
* what your company does.
e-Pcific Global provides high-end, voice-based, inbound customer care solutions and outbound telemarketing services to American corporate clients. We have successfully implemented inbound and outbound services in the telecommunications, Internet, computer and printing supplies industries.

...but looking for a new home! As you may have noticed I have left my old owner!
does anyone have a use for a 2nd hand penguin?!?

I'll buy that for a dolar!

Are you penguin-sitting while Dave is on the First Aid course?

Z

He's been stolen, half hinched, nicked, unlawfully removed etc..

He'd better come home because you know
what happens to them.

You wouldn't like to see him angry!!!

DaveA

Reproduced without permission from...



Penguin Power

Penguin power, penguin power
We've got penguin pow-er
You can waddle when you walk
And hold your head one side when you talk
For standing still for over one hour
You've got a touch of penguin power
Penguin power, penguin power
We've got penguin pow-er

Doing things unkind then you'll
Find you're chased by your friends
Until you say you're sorry and make amends
Penguin power, penguin power
We've got penguin pow-er

Copy us and you can't go wrong
Flap and waddle like we do
Then you'll be a penguin too
You can swim with a splash and a splish
And never grow tired of eating fish
If you don't mind ice and freezing showers
You've got a touch of penguin power
Penguin power, penguin power
We've got penguin pow-er
Penguin power, penguin power
We've got penguin pow-er


TRUE!

Its so freaky seeing all the penguins on the screen doing the exact same movements at the same time.

make them stop,

please make them stop.

No not the penguins....
They are coming for me the penguins, make them stop!!!!

they want me to go to the king of the potato people!!!

Behave, or else share whatever it is you guys are on :-)

John

Hi,

I am Jeevan Pathare Lovingly called Jerry.
working as an Assistant manager(operations/process) on an inbound tech support process.
company named Supportscape India Pvt. ltd.
Am in India.

:):):)
Take care all,
cheers,
jerry

Hey...


I loved the penguins... So synchronised and coordinated!

Time for Introduction:

My Name is Sunetra and I am working as a team manager for Convergys India. Have more than 3 years experience in this industry and have handled several outbound and inbound projects. Love handling teams and transitioning processes.

I am Daniel Pocek, most recently in Canada.

I have run Cann Centres in Canada, US and Europe. I was most recently VP at a Canadian ISP and I am now back to running my own company that focuses BPO.

My main functions are:

1. to help companies that are currently outsourcing (near or offshore) get the quality they signed on for through effective account management.

2. Design and develope new campaigns for near/off shoring

3. Placement of near/off shore blended programs (agents in Canada and India working on the same campaign)

Hi John

I am new user of this site.

My name is Alok Mishra, I am from India in Delhi. I am working in International Call center named Rico Softech. I am giving the web suppot to the customers, through chat and e-mail. My company is BPO and Call center and takes the work from USA and UK. Basically this is BPO company.

ALok