I have not been keeping up to date with this site for ages due to being manically busy

My name is Alex Simmons and I live in Northants on a boat using GPRS to get access to this site.

Am a Director of Telephone Central Limited.

I project manage the implementation of the Internet based Virtual Call Centre systems for our major clients, produce boring stuff like SLA's and generally wine and dine the clients when i need to.

Telephone Central is one of the UK's leading providers of Network based / hosted Virtual PBX, Virtual Call Centres and Disaster Recovery systems and services, in both PSTN & VoIP flavours.

I look forward to being being more active on this site, there is some good stuff on here now.

Alex

* what your company does.

I accidentally stumbled on this site looking for games that my Sups could use (the higher you move up the more you forget).
I am a Call Center Manager with a new company, establishing it's 2nd call center, in a state with less than a million people, and I need to staff a 68 phone shop with workforce of less than 5,000. I love challenges!

Hello From Canada EH!
We are a start up cc with only 20 agents but a very keen MArketing Staege. We are currently doing Pharmacies online for outbound and juuust about convincing the client to let us hanld the inbound. Top knotch people in our compy. We are going for financial istituiton and any others we can find on this fatastic site. Looking forward to networking with you fabulous people. And if your ever in Vancouver British Columbia look me up and we'll have a coffee or a drink. Best wishes all !

Brian
Worldwide Calling Servies

HI

I'm Jon Bland
Work for a data enhancement company who have recently developed a new suppression file for the call centre industry - basically a list of the dead! I'm responsible for creating awareness of it in keeping with best practice etc. Been in this job now for a massive 5 weeks!! Am enjoying this forum immensely.

Hi everyone!

My name is Hanna M. Supetran.
I am Account Manager of Sykes Asia, based in the Philippines.
Just left my account, a call center of 500+ agents of a US telecommunications company to set-up a new one in the line of credit and collections.

I just joined this forum today and I am already learning a lot.
Look forward to sharing my thoughts to all soon.

Hanna

Hi everyone!

My name is Hanna M. Supetran.

Everyone: "Hi Hanna."

Welcome to CCV, we hope you find the site helpful and informative (and maybe
on occasionally a little funny).

DaveA

Hi all,

I'm Iain and I work with Dave A performing the same role at a different office.

Love this site as most people who post seem to know their stuff.

Cheers,

Iain

Hi All

I am Amanda and I am from York.
I work for North Yorkshire Emergency Doctors
I manage 2 CCs, 1 in York and 1 in Hull, with around 90 staff in total
We are inbound, taking Emergency Doctors Calls ( I kind of think the name of the company gives that away though!)Although we are a fairly laid back CC, I have the problem of finding staff who only ever want to work anti-social hours as we are an evening, ovenight and weekend service.

Well, I need advice, so am now going to find the right section to post a question. Look forward to hearing from you

Amanda

Hi All,

A new user in Block

I am Raj
Working as Director -Bussiness Strategies for a company basd in UK, London.
Though I am bascially in Call center industry .Looking after almost 6 centers in differnt locations witha strenth of almost 4500 strength in all.

Love to be in discussion panel.

Cheers

Raj

Hi,

I am from Bombay, India but right now I am in Dubai on visit. I am currently looking out for break. My last venture was with a call center based in Doha, Qatar. Well, I will be returning to Bombay this weekend cos thats the land of Call Centers.

Trev.

I am feeling very old !.................sorry that's a different thread :-)

I have been working in the customer support field for longer than I can remember. During the past 7 years I have created and run 2 Multi-lingual support Centres in Europe

Currently back in UK and working as an Internal "consultant" for contact centre technology and strategy.

It's comforting to see many have similar problems and approachs to them.

regards


DaveC

Hello all, as requested

* where are you from;
I'm originally from Armagh in Northern Ireland, now living in London

* who you work for;
I work for the Capita Group

* what you do in your current role;
I look at improving our current contact centre provision (21 sites, 4,500 employees) and size any new prospects for our sales tems

* what your company does;
Capita is one of the UK's leading outsourcers, Congestion Charging, TV Licensing, Insurance, Criminal Records Bureau to name but a few

Eamon

Hi Everybody

i am working in Pune, India as a manager - operations with Convergys
have been associated with the call centre industry for th epast 8 years.. and can't wait to take on my entire career in this industry

Hello Everyone,

I am feeling good to be a part of this forum.

I have been working with Global Vantedge Pvt. Ltd. from past two years. I am looking after Telecom-Voice part of the technology setup here.

Global Vantedge is a U.S.-headquartered company operating from a highly professional, state-of-the-industry contact center in India. We specialize in credit and receivables management, from courtesy calls, delinquency collections and post charge-off recoveries to credit services such as application processing, credit decisioning and dispute resolution.

I look forward to being more active on this site.

Cheers,
Kulvinder

Bonjour,

I introduced myself earlier also but I got distracted due to lot many other things.

I come from the City Beautiful of India(Belle Ville en Inde) - Chandigarh

My current role: I am a Business Development Manager for an IT Solutions/ITES/BPO company and ideally my role is to develop the business (& i try to do that)

* what Can I do: I like selling & executing the IT Solutions, BPO Services (Publishing /Prepress, Healthcare Information, Call Centre, Litigation Support, Webhelp Desk, CAD/CAM and what ever can be done offshore). I just like doing that and making the things easier for many.

Its nice to be back with the website and I hope to keep in touch.

Merci Beaucoup

Monika

Hi All,

Jason & Alex: Doesn't matter i am in line with you both.
I am a year old member, just lost for a while. Thanks to John.

I am fron Pune, India. Working with InfoTek India Call Center Services Pvt. Ltd.
as Asst. Manager-Business Development. We are a Call Center/BPO/IT company and working with financial institutes, IT companies and Litigation industry ( The Next Boom in ITES Industry ) Correct me Monika if I am wrong.

It's great to be back on CCV.

Madhav

Hi, I'am Donal.
From Limerick in the sunny mid-west of Ireland,
not sunny at the moment as its 1am in the morning and time to go to bed. Great bunch of people and a great site, keep up the good work.
Regards Donal

You are right Madhav, we have been doing litigation support since past 4 years and beleive me today also this is a good time to encash it (although we have been doing that since long time.)I am looking for some new areas of BPO. Tell me one thing Madhav, Don't you get bugged up with the low response from the prospects or to your proposals.
I beleive IT industry has to be fast (super fast) but they are still too slow. (seems as if asleep).

Better luck for your future endevours.
Monika

That's really cool Monika. 4 years is a huge time. As compaired to you i am naive in this arena of litigation support. Just started reasearching it. I would like to talk to you sometime if you could share your experience with me. May be through mails or chat what ever prefarable with you.

Madhav

dmadhav@linuxmail.org

Hi Everyone,

My Self Ranjit Kr. Patel, Working as Manager (Call Center Solutions), With M/s Inforam, gurgaon. We provides solutions to call centers in Technology, We are also running 48 seats Inbound/outbound at Gurgaon.

We are a Call Center/BPO/Network Solutions/ Co-location Servers Management.

With Regards,
Ranjit kr. Patel
Gurgaon, India