CallCentreVoice Topic The Introduce Yourself Topic

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John Clark on 5/12/2003 15:30:25.
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Alex Simmons
Managing Director
Virtual Call Centre Service Prov

5 posts
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Have been away from this for ages  [19/12/2003 16:01:16]

I have not been keeping up to date with this site for ages due to being manically busy

My name is Alex Simmons and I live in Northants on a boat using GPRS to get access to this site.

Am a Director of Telephone Central Limited.

I project manage the implementation of the Internet based Virtual Call Centre systems for our major clients, produce boring stuff like SLA's and generally wine and dine the clients when i need to.

Telephone Central is one of the UK's leading providers of Network based / hosted Virtual PBX, Virtual Call Centres and Disaster Recovery systems and services, in both PSTN & VoIP flavours.

I look forward to being being more active on this site, there is some good stuff on here now.

Alex

* what your company does.

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Scott Breitkreutz
Call Center Manager
Addax Telecom

1 posts
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Great site!  [23/12/2003 01:23:19]

I accidentally stumbled on this site looking for games that my Sups could use (the higher you move up the more you forget).
I am a Call Center Manager with a new company, establishing it's 2nd call center, in a state with less than a million people, and I need to staff a 68 phone shop with workforce of less than 5,000. I love challenges!

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Gord Romanko
VP BDO
Call Service Experts

1 posts
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Introducing  [23/12/2003 07:26:16]

Hello From Canada EH!
We are a start up cc with only 20 agents but a very keen MArketing Staege. We are currently doing Pharmacies online for outbound and juuust about convincing the client to let us hanld the inbound. Top knotch people in our compy. We are going for financial istituiton and any others we can find on this fatastic site. Looking forward to networking with you fabulous people. And if your ever in Vancouver British Columbia look me up and we'll have a coffee or a drink. Best wishes all !

Brian
Worldwide Calling Servies

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Jon Bland
Business Development
The REaD Group

14 posts
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Introduction  [23/12/2003 12:31:54]

HI

I'm Jon Bland
Work for a data enhancement company who have recently developed a new suppression file for the call centre industry - basically a list of the dead! I'm responsible for creating awareness of it in keeping with best practice etc. Been in this job now for a massive 5 weeks!! Am enjoying this forum immensely.

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Hanna Supetran
Senior Manager
n/a

2 posts
0 friends welcomed

The Introduce Yourself Topic  [6/1/2004 18:49:35]

Hi everyone!

My name is Hanna M. Supetran.
I am Account Manager of Sykes Asia, based in the Philippines.
Just left my account, a call center of 500+ agents of a US telecommunications company to set-up a new one in the line of credit and collections.

I just joined this forum today and I am already learning a lot.
Look forward to sharing my thoughts to all soon.

Hanna


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Dave Appleby
Resource Analyst
Healthcare Insurance

1454 posts
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Introduce Yourself.  [8/1/2004 14:09:40]

Hi everyone!

My name is Hanna M. Supetran.


Everyone: "Hi Hanna."

Welcome to CCV, we hope you find the site helpful and informative (and maybe
on occasionally a little funny).

DaveA




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Iain Hardy
Reporting Analyst
Healthcare Insurance

45 posts
0 friends welcomed

Me B Me  [8/1/2004 14:42:35]

Hi all,

I'm Iain and I work with Dave A performing the same role at a different office.

Love this site as most people who post seem to know their stuff.

Cheers,

Iain

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Amanda Richard
Call Centre Manager
North Yorkshire Emergency Doctor

2 posts
0 friends welcomed

Introduce yourself  [11/1/2004 13:47:32]

Hi All

I am Amanda and I am from York.
I work for North Yorkshire Emergency Doctors
I manage 2 CCs, 1 in York and 1 in Hull, with around 90 staff in total
We are inbound, taking Emergency Doctors Calls ( I kind of think the name of the company gives that away though!)Although we are a fairly laid back CC, I have the problem of finding staff who only ever want to work anti-social hours as we are an evening, ovenight and weekend service.

Well, I need advice, so am now going to find the right section to post a question. Look forward to hearing from you

Amanda

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Raj Roger
DIRECTOR-PROJECTS
DMM LTD.UK

1 posts
0 friends welcomed

Hi All,  [12/1/2004 16:59:13]

Hi All,

A new user in Block

I am Raj
Working as Director -Bussiness Strategies for a company basd in UK, London.
Though I am bascially in Call center industry .Looking after almost 6 centers in differnt locations witha strenth of almost 4500 strength in all.

Love to be in discussion panel.

Cheers

Raj

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John Trevor Pires
Contact Center Supervisor
DHL Express

9 posts
0 friends welcomed

I am.....  [12/1/2004 20:09:31]

Hi,

I am from Bombay, India but right now I am in Dubai on visit. I am currently looking out for break. My last venture was with a call center based in Doha, Qatar. Well, I will be returning to Bombay this weekend cos thats the land of Call Centers.

Trev.


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David Catchpole
Director
Claydon Consultancy Ltd

43 posts
0 friends welcomed

Hello  [13/1/2004 14:56:25]

I am feeling very old !.................sorry that's a different thread :-)

I have been working in the customer support field for longer than I can remember. During the past 7 years I have created and run 2 Multi-lingual support Centres in Europe

Currently back in UK and working as an Internal "consultant" for contact centre technology and strategy.

It's comforting to see many have similar problems and approachs to them.

regards


DaveC

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Eamon Goodfellow
Head of Business Solutions
beCogent

124 posts
0 friends welcomed

The Introduce Yourself Topic  [21/1/2004 12:30:33]

Hello all, as requested

* where are you from;
I'm originally from Armagh in Northern Ireland, now living in London

* who you work for;
I work for the Capita Group

* what you do in your current role;
I look at improving our current contact centre provision (21 sites, 4,500 employees) and size any new prospects for our sales tems

* what your company does;
Capita is one of the UK's leading outsourcers, Congestion Charging, TV Licensing, Insurance, Criminal Records Bureau to name but a few

Eamon

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Pushkar Vaidya
Senior Manager - Operations
Offshore Outsourcing Industry

45 posts
0 friends welcomed

its me !! :)  [13/2/2004 04:16:33]

Hi Everybody

i am working in Pune, India as a manager - operations with Convergys
have been associated with the call centre industry for th epast 8 years.. and can't wait to take on my entire career in this industry

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Kulvinder Singh
Manager- Technology
Global Vantedge Pvt. Ltd.

3 posts
0 friends welcomed

Hello Everyone  [13/2/2004 14:38:21]

Hello Everyone,

I am feeling good to be a part of this forum.

I have been working with Global Vantedge Pvt. Ltd. from past two years. I am looking after Telecom-Voice part of the technology setup here.

Global Vantedge is a U.S.-headquartered company operating from a highly professional, state-of-the-industry contact center in India. We specialize in credit and receivables management, from courtesy calls, delinquency collections and post charge-off recoveries to credit services such as application processing, credit decisioning and dispute resolution.

I look forward to being more active on this site.

Cheers,
Kulvinder


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Monika Sharma
Business Development
Confidential

6 posts
0 friends welcomed

Reviving the senses !!  [16/2/2004 06:58:39]

Bonjour,

I introduced myself earlier also but I got distracted due to lot many other things.

I come from the City Beautiful of India(Belle Ville en Inde) - Chandigarh

My current role: I am a Business Development Manager for an IT Solutions/ITES/BPO company and ideally my role is to develop the business (& i try to do that)

* what Can I do: I like selling & executing the IT Solutions, BPO Services (Publishing /Prepress, Healthcare Information, Call Centre, Litigation Support, Webhelp Desk, CAD/CAM and what ever can be done offshore). I just like doing that and making the things easier for many.

Its nice to be back with the website and I hope to keep in touch.

Merci Beaucoup

Monika

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Madhav Didolkar
Asst. Manager - Business Dev.
InfoTek India

3 posts
0 friends welcomed

Introducing myself :)  [20/2/2004 00:49:47]

Hi All,

Jason & Alex: Doesn't matter i am in line with you both.
I am a year old member, just lost for a while. Thanks to John.

I am fron Pune, India. Working with InfoTek India Call Center Services Pvt. Ltd.
as Asst. Manager-Business Development. We are a Call Center/BPO/IT company and working with financial institutes, IT companies and Litigation industry ( The Next Boom in ITES Industry ) Correct me Monika if I am wrong.

It's great to be back on CCV.

Madhav

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donal grace
none
none

1 posts
0 friends welcomed

Introductions   [20/2/2004 01:28:24]

Hi, I'am Donal.
From Limerick in the sunny mid-west of Ireland,
not sunny at the moment as its 1am in the morning and time to go to bed. Great bunch of people and a great site, keep up the good work.
Regards Donal

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Monika Sharma
Business Development
Confidential

6 posts
0 friends welcomed

Litigation support - trend  [20/2/2004 05:53:55]

You are right Madhav, we have been doing litigation support since past 4 years and beleive me today also this is a good time to encash it (although we have been doing that since long time.)I am looking for some new areas of BPO. Tell me one thing Madhav, Don't you get bugged up with the low response from the prospects or to your proposals.
I beleive IT industry has to be fast (super fast) but they are still too slow. (seems as if asleep).

Better luck for your future endevours.
Monika

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Madhav Didolkar
Asst. Manager - Business Dev.
InfoTek India

3 posts
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Litigation support - trend   [20/2/2004 21:14:58]

That's really cool Monika. 4 years is a huge time. As compaired to you i am naive in this arena of litigation support. Just started reasearching it. I would like to talk to you sometime if you could share your experience with me. May be through mails or chat what ever prefarable with you.

Madhav

dmadhav@linuxmail.org

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Ranjit Patel
Call Center Solution (Manager )
INFORAM (P) LTD.

2 posts
0 friends welcomed

Introducing MySelf.....  [21/2/2004 06:57:47]

Hi Everyone,

My Self Ranjit Kr. Patel, Working as Manager (Call Center Solutions), With M/s Inforam, gurgaon. We provides solutions to call centers in Technology, We are also running 48 seats Inbound/outbound at Gurgaon.

We are a Call Center/BPO/Network Solutions/ Co-location Servers Management.

With Regards,
Ranjit kr. Patel
Gurgaon, India

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