Lee,
Contributors might be concerned about giving views for two reasons;
You seem to have already decided that call centre life is for "trogs"
Your website says call centre work is "not all about helping the customer and solving their problems. It's also about listening to them whinge, whine, moan, complain, shout, swear, mumble, mutter and generally abuse life in general and you in particular."
You seem to have already decided on your angle before contributions have been receieved.
If you want to represent and collect the views of professionals in the industry it might prove wise to let them know your approach to this book and to present their views in an objective balanced way if possible. They might have concerns about being associated with something that appears to have already decided on its output and slant before receiving contributions. Despite your flippant stance the cabbage corporation owns copyright of all subsequent opinions.
In my experience of speaking to thousands of call centre agents (people not trogs) in the last 10 years they are predominantly motivated by helping other people and actively enjoy solving their problems. What's more, like all of us, they continue to do the job for positive reasons not negative ones.
PS. What's a copy of an e-book? Is it print-out in hardback?
|