Definately NICE ! Have used it for years and will continue to use it for years, it's extremely scalable and with each new release the product goes from strength to strength.
Also, if you are going to incest in NICE kit, definately buy it from business systems - the other service parters in the UK (that i know of) are Avaya and Touchbase - from my expereince BS have always been top notch !
As for Witness, have heard a lot of horror stories regarding their latest releases - usually around the fact that a new patch is required every few days to plug yet another bug / security hole.
Verint - Have only seen this in use once, looked like a good tool but I haven't enough experience to comment. As for QPC & Tissell, sorry - haven't any thoughts on these.
Chris. |