I am aware of Cisco ICM and Genesys Enterprise Routing, however are there any other products that can provide virtual contact centre routing to the same level?

Netwisers is another one which provides the same features.

I visited the website - After taking a age to load the front screen, I was directed to the main screen from which all links were presented as text and led nowhere??? (The page also contained some major spelling and grammatical errors, which didn't exactly inspire confidence)

If there are any other products anyone can recommend I would very much appreciate it. Also is Cisco only available through network providers?

The site has been temporarily been de-acitvated since the customers on asp can actually configure themselves from the site itself and also control the entire operations , including the telco , dialer,acd and crm reports .
If you need more info , you may email me or call me at 917-5588-497.

Hi Ben

We provided the wallboards for the Definity systems throughotu most of the sites in your company. Have you looked at the Enseble Pro at all. We are dealers for this. Could orgaanise a demo for you?. Let me know. Terry (terrya@mxdigitalsystems.co.uk)

Ben

Have a look at our site http://www.telephone-central.co.uk as we provide hosted Virtual PBX solutions in 2 flavours (PSTN & VoIP) but our main coporate product offering is our Imagine! Virtual Call Centre service.

We are currently in the process of adding a Cisco Gatekeeper to allow us to route calls to home based operators on our own ADSL service, the calls are delivered free. Contact me on asimmons@telephone-central.co.uk if you or anybody else wants an info pack.

Alex Simmons
Director