CallCentreVoice Topic Virtual Contact Centre

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Ben Mildren on 20/11/2003 12:12:22.
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Ben Mildren
Analyst
One.Tel

53 posts
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Virtual Contact Centre  [20/11/2003 12:12:23]

I am aware of Cisco ICM and Genesys Enterprise Routing, however are there any other products that can provide virtual contact centre routing to the same level?

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pisoni m
Vice President
Netwisers Solutions Inc.

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Ben,  [24/11/2003 09:06:07]

Netwisers is another one which provides the same features.

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Ben Mildren
Analyst
One.Tel

53 posts
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Netwisers  [24/11/2003 12:55:55]

I visited the website - After taking a age to load the front screen, I was directed to the main screen from which all links were presented as text and led nowhere??? (The page also contained some major spelling and grammatical errors, which didn't exactly inspire confidence)

If there are any other products anyone can recommend I would very much appreciate it. Also is Cisco only available through network providers?

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pisoni m
Vice President
Netwisers Solutions Inc.

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Ben  [24/11/2003 19:52:11]

The site has been temporarily been de-acitvated since the customers on asp can actually configure themselves from the site itself and also control the entire operations , including the telco , dialer,acd and crm reports .
If you need more info , you may email me or call me at 917-5588-497.

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Terry Aylmer-Smith
Technical Sales
Peach Business Ltd

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Virtual Contact Centre  [5/12/2003 13:49:41]

Hi Ben

We provided the wallboards for the Definity systems throughotu most of the sites in your company. Have you looked at the Enseble Pro at all. We are dealers for this. Could orgaanise a demo for you?. Let me know. Terry (terrya@mxdigitalsystems.co.uk)

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Alex Simmons
Managing Director
Virtual Call Centre Service Prov

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Virtual Contact Centres  [19/12/2003 15:01:51]

Ben

Have a look at our site http://www.telephone-central.co.uk as we provide hosted Virtual PBX solutions in 2 flavours (PSTN & VoIP) but our main coporate product offering is our Imagine! Virtual Call Centre service.

We are currently in the process of adding a Cisco Gatekeeper to allow us to route calls to home based operators on our own ADSL service, the calls are delivered free. Contact me on asimmons@telephone-central.co.uk if you or anybody else wants an info pack.

Alex Simmons
Director

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