Hi all,
I am from Poland, where the occupation - Call Centre consultant - is now developing. Maybe anyone of you has the knowledge of how/ where I can find the profile of call centre consultants occupation. I am also looking for any information on this occupation in the world: what are the present trends, any facts and figures, statistics and surveys.
Thanks in advance

hi,
i think we can help you with this information, not completely but would be glad to assist you as much as we can.
You can mail me at nitin at the rate conceptualedge dot org.

regards
nitin

...someone who never posts a proper reply in a forum - always "please mail me at..."

Nitin - why would you not share the answer to this post? That is the purpose of a forum!

The purpose of this community is to share experiences and information. On topic discussion should ideally be kept within the topics, so that others who may benefit from that discussion, can access it now, in a few months or even years down the line.

It's what makes a community like this valuable. Going 'off-line' defeats the purpose of the community, and is counter-productive.

John

I guess the best thing in any field is to gain domain knowledge. Call center is an ocean in itself and can be worked on different categories. Manpower management is the biggest challenge being faced by all call centers.
So any consultant should be able to give this solution.

Apart from this consultant should also be able to provide technical solution in all scenarious since the investors would look at you as an expert and ask you for the best solution in the world for free!

How abt some business? set up shop now what abt customers to my shop? well this is the next thing!.

So try to make all this and you shall be best one for tommorrow.

cheers

Hi,
Cercasm was pretty much expected, but it doesnt make any difference to me giving my personal id. As pisoni right fully said , Call Center industry is an Ocean.
Everyone would have expertise in different spectrum of fields and the learning never ends and no-one possibly can be a master of all.
My purpose was misunderstood , I understand this site, as i have previously experienced has something against the Consultants. We are professionals and can share the information which is to be shared and not the information which needs to be charged or sold. Thats exactly what i wanted to know, if magdalena needed something that i dont charge for i would have just sent an attachment of the downloaded material to her mail id , solves her purpose and takes less time. Can we POST attachments on this site, IF Yes please do let me know.
And Dylan i respect the community, not that i dont but if i would like to know who gave you the authority to comment on my posts if any at all. You're saying , i have never posted a proper reply in the forum, would like you to revind your memory capsules and have a look at the replies and posts around a month back, i have a post nearly everyday but somehow because of the criticism on this site i stopped visiting it frequently cause i guess if you want to help the community it can be done by building business relationships as well.
I cant spend all my day posting replies here , unless this site starts posting me a few thousand pounds on a monthly basis. Nothing personal, i respect everyones views and the forum but dont like criticism.

regards to all
nitin

"I understand this site, as i have previously experienced has something against the Consultants"

Actually, Nitin, as the guy who calls the shots around here I can emphatically state for the record that we have nothing against consultants. What we are opposed to is people registering on the site purely to punt a service or add an advertisement without contributing positively to the forum. I'm not getting dragged into whether you do or don't contribute, as I don't want to exclude anyone from making good use of this site. However, the concept behind this site is, and will always be, to provide a place for people to discuss and debate the issues that matter in our industry.

In the case of those members who register, place a few inappropriate ads, and then vanishes never to be seen to contribute to what we're collectively trying to achieve, I stand by the consensus decision (taken by those members who took the time to reply, and whose positive contributions to the aims of this site mark them as worthy of shaping such decisions) to resist any attempts to use this community as cheap or free advertising.

If any member reading this wishes to place free ads, they should be well aware that I (or one of my moderation team) will delete those ads. As a member begins to show value to the community by contributing positively in different areas (such as Dylan has done), I will accept the occasional benign advertisement so long as it's done in a positive way...

Anyway, I digress...

John

On soapbox....

I would like to be part of (I hope we are). SEE BELOW.

http://dictionary.reference.com/search?q=community.

We are, SEE ABOVE.

I feel that the original aims of this forum are being lost in the general melee of opportunity available, (and perhaps that may be the cause of the issues experienced).

I have (as of many here) worked within the call centre industry for a number of years and become (more by luck than judgement) an 'expert' in my field, I share my experience and post to all FOR FREE, because as a veteran of 5 am shift finishes and technical manual trawling, I want to help all the poor b*st*rds that will follow us into the valley of the damned (and perhaps learn how to manage Dialogic cards properly without really playing with the API!!).

If I ask someone to mail me off of the forum it is because my company could profit from the interaction (not what I am here for).

I personally would not employ any organisation that uses public forums to advertise, shoddy work there Nitin, Conceptual Edge shares are not on my portfolio.. ever! Dylan contributes, you have not. I refer you to http://dictionary.reference.com/search?q=community.

Off soapbox..

Moderators, sorry for toe stepping.

Regards,

Ian