Anybody used VoIP based Hosted call centre services ? I am looking into it, but I want to know your experiances as far as using hosted services - thumbs up, thumbs down.

Yes, we have recently started using VoIP and Virtual dialler solutions. It works!! and works very well. We have had success. However the I cannot share the tech.info on an open forum.

It certainly is worth the effort.

Why should a company look at ivesting in replacing existing IPLC with VOIP ?

It's all about money , honey!! Compare the costs.

Dadi

Mr. Prakash, I work with a company called Sigmaworx, Inc located in Davenport, IA.

VoIP does save alot more expenses vs. an IPLC configuration and there is no noticable difference in voice quality.

an IPLC may cost $10,000 per month depending upon the amount of bandwidth.

The VoIP solution is very cost effective since there is only the ISP and equipment. Anybody interested in more info, I would be happy to share with anybody interested concerning the costs, technology, the different hosted models, and implementation.


-Kevin

Dear Kasturi

We are a provider of both PSTN and VoIP (SIP) Network based (hosted) Virtual PBX, Virtual Call Centre services and IP Centrex systems and our systems are excellent have a look at http://www.telephone-central.co.uk although lots of the VoIP stuff beng added over this christmas.

In 2004 (early) we will be adding a predictive dialler module to our systems for use by overseas call centre operations dialling into the UK, complete with TPS cleaning prior to connection of calls.

Email me or call us on +44 (0)87000 57000 if you or anybody else wants more info: asimmons@telephone-central.co.uk

Regards

Alex Simmons