Hi there,
I am currently working with a client that uses eWFM version 5 point something... I am not 100% familiar with the product as yet and would like to get my hands on an instruction manual for the product if possible (user guide, configuration manual, etc.) Does anyone have any idea as to where I might be able to get electronic copies of this info? If it's public domain, perhaps someone could email me a copy?
Thanks in advance!

I am the proud owner of a TCS Series 5 CBT (v1.1) - Lucky me!!!

Give them a call they might still have some knocking around...

You have hidden your email address, so I can't send them to you.
Send me a note, (Make sure you identify yourself in the subject or it will be deleted as Spam) and I will be able to send it to you.

Marianne

Hi Marianne, thanks for the offer. I'm struggling to find how to contact you, as it seems your email address is not public either! Am I missing something???

Hi Marianne,

Here is a temporary email address callcentre.10.alphabetsoup@spamgourmet.com

If you are able to email me the manual it would be greatly appreciated.

Regards,
Mike

Emailing it now.
Please let me know if it gets to you.

Marianne

Hi Marianne,

Can you please email the manual to me too? My email is wfyeung@hotmail.com.

Thanks You very Much!

Samuel

Hi everyone,

I too am a call centre consultant who as part of my work deal with aspect workforce management users but i have no manual. Could one be sent to me as well please????????

I have a customer that has workforce management and I'm going in blind. Please send me the any docs you may have so that I can get a better understanding on what Im looking at ...
Thanks so much ..
Email Hkyfan36@yahoo.com

That can be useful too me please email that to r_telan@yahoo.com

Thanks.

Richard

I could really use an eWFM manual since im running almost blind here, so if any of you has one and could send it to me to: mlvaleiro@hotmail.com, i'd really appreciate it.
Thnx
Laura

Hi.. we have newly started using aspect in our call center. I would really appreciate to receive the user manual.. it is so complicated!! my email adress: selinl@hotmail.com
Thanks in advance

I seem to remember that eWFM (and other Aspect) manuals are available on Aspect's website. You need to register to use their 'e-services' to get at them, for which you need to be a customer. Plenty of other bits there too.

David.

Hi Marianne Marrou,
I am working in a call centre who has lately implemented Aspect E-WFM, where can i find respective data which could help me in learning about different functionalities in forecasting and scheduling, etc., If you have a manual could you please forward the same to boring_but_romantic@yahoo.com a temp id created.
Awaiting your reply.
Regards,
Quest

Sharing information is usually a two way street.

Hiding behind a faceless profile and using a temporary yahoo account really goes a long way to building and fostering relationships.

Before you mentioning that i am using a temporary id, i think i have mentioned it clearly in my message.

Could you send me the manual as well at gauravsharma16@yahoo.com

It would be much appreciated!!

Thanks