Was wondering why there is a decrease in postings on CCV recently?

Was speaking to David Newton Dines in Chat area and he also agreed that this was the case.

If anyone has any ideas. Please feel free to post your thoughts.

Onething that I thought of was that perhaps we've seen in the past much of the information / postings from our friends in India. Since the war against freedom is geographically near India, there may be some difficulties in either communicating to the rest of the world or a lack of interest as the priorities have changed directions.

Anyone wish to comment?

Just been busy in my case + nothing much of any interest to talk about this week so far.

Extremely busy here....hardly get a chance to check in anymore. Plus the events of Sept. 11 are still dragging me down.

BTW, Lawrence, in what way did you mean 'war against freedom'? The phrasing is a bit odd. Do you mean that you are againstthe Allied actions? Or are you talking about the Taliban's war on the freedom of their own people and Osama's war on other people's freedom to feel secure?

Thanks,
Marianne

Good morning Marianne,

I agree, there is alot of talking about the issue but the reality is that it won't be going away anytime soon.

I used the term simply because it is what seems to be the phrase that everyone is using. My intentionwas not to start a thread on the war issue, simply to see if there was a connection with it and why the postings have deminished.

I'm sure the activity on this site will increase and we're simply going through a slow time or perhaps being that it's year end and budgeting time for most companies, call center professionals as simply too busy trying to obtain approvals for spending for the new year.

Perhaps that's another question.

How many of you are successfull in getting approvals for the new year? New technology, additional staff, etc...

Hi Guys,

I should really introduce myself first of all.

I am a Director of Call Centre Voice and The Call Centre Database Limited and work with John to create the site.

There have been a few reasons why it has been quieter recently,

1. NYC and the terrible events. I think everyone realised that friends and family are very important to us all and people have taken time to get over the shock of it all.

2. There is a big Call Centre Expo here in the UK at the moment. Most call centre companies / products and supplier companies have a prescence there and we have all been working very hard towards that.

I have been watching the site from afar as it was built up from scratch, and I love to see everyone talking and sharing experiences from all over the globe.

I hope that you all get as much from the site as I do.

Inorder to keep the site going, what I would ask you all to do, is to tell someone else about the site, and spread the word.

For all the first 10 people to bring more people, I will send you a call centre voice umbrella.....very funky.....!!

Please e-mail me once your receommended contact has joined and I will send the first ten umbrellas to whereever you are over the world!!

John is back from vacation shortly and he is going to upgrade the site enormously.

We are going to be bringing in papers that people have written about different topics as well as many more enhanced features. It is a very exciting place to be.

So - here goes, the first ten people from now (GMT 14.45) get your colleagues and friends in the call centre industry registering, and that brollie will be on its way.

Good to meet you all .

Kind Regards

Lindsay

Greetings! Thank you for your contributions to this fabulous site.
As always, your innovations are something to look forward to.(Everyone, scroll up and read.)

I've brought up 'Reply To' on several posts lately, maybe wrote something, maybe just stared at the blank comment page. Maybe I've been watching too much television coverage on the whole Terrorist issue.

The whole country is in a heightened state of alert. As always, the media is covering everything that could possiblyhappen - and stringing the information through the psyche's of the American public as they take precautions.
Don't get me wrong, I'm not pre-occupied, necessarily. The word 'WAR' is quite real for me, as I watched Vietnam on the news every night from age 7
to 17 when the war officially ended.

Think I'll hit a thrift store and find a T-shirt that says, 'NO FEAR'.

Sincerely,
LoriAnne

Been quite busy around here, too - travelling to customer sites more than usual the past three weeks (guys with automatic weapons in the airports, quite weird). Keeps me from getting too long-winded on my posts, I suppose .

Iagree, the postings will pick up once things settle a bit. In the meantime, I'm taking the 'umbrella challenge'!

Brent

I'd like everyone to meet Sandy Brianceau. Sandy is the Supervisor of Training and developement for the call center of BCE Emergis. An Electronic Commerce organization in Ontario, Canada.

Thanks for joining Sandy. I think you've guarateed me an Umbrella....

I'll share it with you on a rainy day!!!

Hi Lindsay,

Thanks for the umbrella offer... What we need today to protect us from catastrophes in call center operations is possess that umbrella of knowledge. as Francis bacon said " Knowledge is Power". Knowledge protects you when ignorance destroys you. Your site has already contributed significantly to the cause of call center industry. Why don't you provide us more knowledge umbrellas to protect us from showers of ignorance?

I was quite busy setting up my own consulting firm and am very busy. There has been lot of CRM activity in the last month in India thanks to lot of contrctas being signed for outsourced call centers. The insurance industry and advertising industry has opened up and many inhouse CRM initiatives are on.
I will find time to post few postings henceforth. I have a busy schedule but do not want to be left out of action.

Thanks and best wishes...
Vedula Srinivas

PS:Word of mouth...
I will ensure five registrations from my side.All training industry professionals.

Has a few people contact me so far with regards to bringing in new members.

Still a few spaces left....

Have a fab and relaxing weekend.

LB

Hi folks,

I'm back, glad to see everyone is still around and having fun. A good point about the site - I noticed it as well - and the date that the postings started to tail off was indeed 11th September. Being kind of like the 'proud dad', keeping the school report cards, I have been carefully logging and analysing all of the site data - for instance, I can find out exactly who has read what topics, and for how long, and also examine growth trends throughout the community. It is interesting how the WTC events have impacted the site, although I suspect a general 'business as usual', or rather, 'let's get back to getting on with life' attitude is beginning to prevail.

However, on another note, I regard CCV as a team of like-minded individuals, all collaborating together toward a greater 'synergistic' goal of raising awareness and sharing information about call centre matters in general. As group theorists will tell you, every group goes through phases, and we're simply in a transitional phase. The main thing is that we're still growing, despite recent events, and awareness of the site is increasing daily.

My best response to the question "Why have the the responses tailed off" is simply that we need to stimulate discussionand debate, and like a coal-fire, a certain amount of stoking is required to keep things fresh and productive. So, we need to branch into new areas of discussion, examine and critique current approaches, ideas and technologies, and try to push back the boundaries.

To my mind, the membership here is doing just that, and I have every confidence that it will continue and grow. I'm glad Lindsay has surfaced at last - she is responsible for a great number of unique approaches to call centre marketing and development, but also very busy and so it's a delight to have her make the time for the site - another pointer to the fact that 'Voice's significance and influence is growing daily...

It's great to be back, I'm tanned and refreshed, a bit skint but the better for it - I'll post some of the photos if anyone is interested, but for now I have much to do, emails to respond to, etc.

Speak to you all soon!

John

Hi Lindsay,

My first membership is my Chief Operating officer and Director in Diallog where I am still working on retainership.

Name: Shalini Singh
Desig:Chief Operating Officer
Diallog Learning Centre Pvt Ltd.
Joined on 13th October
My address as requested by you:
Confluense
Basement, 'B' wing
Bhagyashree Apartments
Edulji Road, Tembi naka
Thane- 400 601
Maharashtra
India
Tel 91-22-5375129

Hello All - have been following this thread a bit, and I would have to agree with all! The events of Sept. 11, busy season at work with training/holiday rebate offers making life CRAZY; the 'newness' of it all wearing off - I think all of this has contributed to a decline in posts. Working on getting some new members - I NEED an umbrella!
Do the rest of you experience seasonal rise/fall of your call center business? What is 'peak' for you? 'Dead time?' We tend to be very slow over the summer, andget NUTS from August through January, then things slack off a bit. But this year is just plain strange - busy when we should be dead and vice versa....oh well!

Hi Rachel, how are you?

"have been following this thread a bit, and I would have to agree with all! The events of Sept. 11, busy season at work with training/holiday rebate offers making life CRAZY; the 'newness' of it all wearing off - I think all of this has contributed to a decline in posts. Working on getting some new members - I NEED an umbrella!"

Thanks, and it's great to hear that you're hard at work on the old recruitment! Umbrellas primed for dispatch, eh?

"Do the rest of you experience seasonal rise/fall of your call center business? What is 'peak' for you? 'Dead time?' We tend to be very slow over the summer, andget NUTS from August through January, then things slack off a bit. But this year is just plainstrange - busy when we should be dead and vice versa....oh well!"

Rachel, you have hit upon a fantastic question - please ask this one as its own topic as I think there is a lot to be said for seasonal ebb-and-flow within this and other industries. Also considering the impact of the events of Sep 11th on the worldwide economy, do you see a general shift into greater 'feasts and famines' in the industry?

Ah, I love it when the discussion branches off like this :-)

John

Thank you CCV. I've just received the umbrella for signing up a new member.

Great umbrella! Pens are cool too!!

Thanks again Lyndsay!

Glad you like the brollies - can you believe I haven't actually seen them yet (although I do have, what, 500 pens or something like that?)

I argued for CCV mugs, but since the budget we have here is small, we had to choose one or the other.

Would anyone like mugs? I could do with a couple - gotta stop using competitor's merchandise ;-)

John