Hi,

I have designed a few trainer handbooks.

This is a topic I feel would be useful to most call center floor managers.

I would like to invite members of this forum to shoot questions, and maybe we will have answers that could help everybody.

For starters let us set the ball rolling by defining what are Customer Interaction Skills.

Could I invite a few of the experienced members to join me in this attempt.

The First Step would be to Define the Product and the Customer.

Can somebody suggest a Product?
Can somebody else suggest a Customer Profile ?

I know the first question I'll get asked is

"Are you Talking of Outbound or Inbound?"

But I guess I'll wait for someone to ask the question.