Does anybody have know the cost per hour of New Zealand or Australian call centres
Cost per hour for Outbound call centre
Cost per hour for Inbound call centre
Thanks.

Tushar
tushar@chankkya.com

What purpose do you want the information for?

I my be able to assist email me at paul@partnercall.com.au

Hi Paul,

It would be a useful thing to have in the archives, so if you have some figures, please feel free to post them here.

John

I know it's not exactly what you're after but!

The UK prices are ROUGHLY

£25 IB

£22 OB.

Inc management costs etc.....

I'd take those numbers with a large pinch of
Sodium Chloride though as they're about a year
or so out of date.

It'd be interesting to see average prices from elsewhere in
the world.

US, Caribbean, SE Asia, India, Pakistan, Scandinavia w And E Europe
for example.

People don't have to go into specifics just a generic
price.

TTFN..
DaveA

To Mr. Appleby's reply, the costing for Voice based services in India is $11 to $15 per agent hour; this would normally include telecom charges to the USA or UK. I have a partner firm in Argentina (provides my Spanish support) is also the same in price range.

Regards,
Vic
shahvic@yahoo.com

Hi,

There ae rates available like $9 per hour in India.

Since the competition is there, you will get very good rates like this. Fro details visit www.datasoftnet.com .

thanks,

Vasu

Hi Guys, thanks for your responses.
I believe this is the first basic selection cretirea for homing in on to a region. (besides quality/performance ofcourse).

However, cost per hour and price per hour are two different things, so lets specify which is which.

US Price range is in the region of $38 i/b and $30 O/b
Canada $31 i/b and $21 o/b.

Can anyone verify. Does anyone have A & NZ

tushar@chankkya.com

These vary from centre to centre and are dependant on size and type of campaign

My experience from NZ ( a few years ago) was around $35-40 NZD

In Australia purely outbound campaigns are generally between $45-55 AUD (although I have priced some at $36ph)and inbound varies from $35-60 AUD.

Again take on board that a longer term campaign/stable will get better pricing

These prices are based on inclusive rates (some companies price telco and supervision seperately)

I hope that this helps.

Caribean Prices are in region of US$ 21 i/b and $18 o/b

-Tushar
tushar@chankkya.com

Oops. Got my IB and OB mixed up. The costs are:
$12 USD for OB
$20 USD for IB.

These prices again are subject to the complexity/stability of the project.

Regards
Christopher Mills

inclusive rates (some companies price telco and supervision seperately)


Could some tell me what exactly is this kind of pricing ? Is the client charged for telecom and suervision bills that a call center incurs ??

Thanks

When I was in Outsourcing the pricing breakdown was usually,

1) Seat cost / Supervision / Ongoing (Atrittion) Recruitment and Training.
Including ALL Management costs.

2) Link and Phone Line cost.

3) Printing.

4) Fulfilment (Printing / Postage and standard cost per item to stuff it in an
Envelope)

5) Ramp up Recruitment and Training.

6) Any associated bureau out of hours calls Charged by call or minute)

7) Major change telecoms routing costs.

That's all I can remember off the top of my head.

Hope this helps a bit.

DaveA

Dave is right,
Down here (Australia) additional charges may include seat cost, telecommunications costs, supervision, up-ramp training costs, photocopy/print/fax costs etc, and these can add up to $10ph at times. There can also be additional costs if outside of core hours etc. Attrition training is normally at the cost of the bureau.

It really pays to ensure that you check with the bureau as to what is included in the costing. This user pays type system occassional can drive your base price down depending on vendor.

I hope this helps