Hi...I am researching Remedy's help desk software before my company buys it. So far I have been able to find only good things about the software. Anyone have any problems installing/using it at their centers?? Let me know.
Thanks

Manas

Hey Manas,

Check this link.. This might help

http://www.epinions.com/ensw-Enterprise_Applications-All-Remedy_Customer_Support/display_~reviews

JAYPEE

Checked with the computer support guys and the users. The users like it a lot. And the support guys also think it's a solid piece of software. They did have one note on installing it:
"It does require the software to be installed as the user with local admin rights, and the user needs to remain local admin. This can likely be worked around somehow, but I am not certain. The install is pretty straight forward, but can get tricky. If installed under anything but the user/local admin, the app will fail."

Marianne

Thanks Jay and Marianne for the info...Will check it out and let you guys know how it went.

Manas

Hi Manas,

As you were evaluating “Help Desk “ software from Remedy, I thought it would be appropriate to mention about another product “BrainEKP” from TheBrain Technologies. This help desk product won many awards. BrainEKP’s Powerful Visual User Interface display information non-hierarchically, the way people naturally think.

You can download the “PersalBrain” evaluation copy to have feel about the new technology from www.thebrain.com.


Please contact me sudhanshudas@yahoo.com for detailed information.


Sudhanshu Das