HI EVERYBODY!

I bumped into this forum by accident and now it has become virtually addictive.
I am sure many friends within the forums here must have experienced the same. So, Can we make a new constructive effort.

Within the members of this forum, there must be a good number of us who have been involved in training People.

When people ask me what I do all I say is that I train People to improve their Performances by enjoying their jobs.

So can I extend this statement to the time that we spend at this forum.

Our reasons for visiting this forum apart -
Can those of us who can contribute towards making a visit to this forum a value added visit help me in forming a team to put up performance and training guidelines and information that can help those seeking it.

Something like an open forum driven by experience and expertise towards ensuring an alround growth in help available.

Regards
Mahidhar

ahidar,

Hi, I welcome your initiative and would like to participate with you for your effort.
I am a Training/Certification/Franchise professional who has inducted Help Desk Institute Certification in India along with CIAC Operational Certification for Call Center Industry in India.
I am trying to set a new benchmark in India for ITES/Call center certification.Do let me know if i can be of some assistance.

Amit Nayak

Hi Amit,

Welcome Aboard.

Is your Core Area Training or Marketing or Help Desk Management?

The Topics you could address could start with quality at the Help Desk - Maybe the Performance Parameters by which time I am sure that there'll be another member joining us.

As I say let us enjoy our work and that will lead to a better interaction forum.

In the area of Help Desk Related activity I have helped a few organisations to drive the Training Process at the Help Desk. I could chip in with how an Organisation Outsourcing its Help Desk activity could derive good results.

Mahidhar