Great job in trying out the call centre biz friend. As I have gone through this learning curb as well, one phrase stands out " build it , and they will come" at first I thought that if we could land the corporate clients first then begin operations with a deposit or what have you, that would work right? not all the time. I looked at a minimum cost to a max cost on small seaters and large and it all boils down to the same thing, INFRASTRUCTURE first! assess how many seats you can afford to fund yourself for a month ahead because this business calls for lot's of hardware and phone service that takes time to acquire or provision, i.e. if you have a client who says yes I'll use your services and you don't have the phone lines provisioned for multiple usage, that can take anywhere from 3 weeks to a month here in Canada, which means that you have no phone service to offer your client your service ;) we learned a valuble lesson in having at a month ahead in the bank to cover any unforeseen happenings. Hope this helps
Wish you success
Brian_BDO@3l33t5y5.com |