Hi,

I need someone to help me out to configure IVR flow for I3 system. If anyone is perfect in configuring IVR call flow, do get in touch with us. We shall discuss the commercials thereon.
We are finding some problem in configuring the IVR. The call is not terminating to the 2nd level of greeting(menu services). The version is 1.3

Kindly get back to us if you can give any remote support also. We appreciate your earliest reply on this.

Shivakumar
Manager-Network Consulting
shivatel@yahoo.com
tshiva@futurecalls.com

hi, Shiva Kumar
I just read your problem about configaration of IVR. I am also using the same 1.3 verion.
First deactivate the agent personal promt page in the I3 agent.
Then in the Interactive Attendent create the route path to the I3 server and then activate the tool reqiured in the menu. Example menu1, attached the required voice tag or the formated voice. That is it. When you receive an inbound call and the Interactive Attendent takes over and plays the default voice tag.