I am looking for contact information on Venus call center in Hyderabad. Can someone help? :-(
Thanks

Hi There, In Singapore you may wish to visit www.cccs.com.sg

Thanks and Regards,

Roderick

Hi everyone.

We are currently discussing the possibility of including a comprehensive UK call centre list within CallCentreVoice which would be an optional extra for our members. This list will be derived from the industry-leading Call Centre Database list, but will be a kind of 'lite' version (without some of the statistical analysis and with a simplified search engine, etc.)

We are proposing a yearly subscription charge for a 'Gold' membership of CallCentreVoice which would include access to this list (which would be updated periodically) and also advertising in our forthcoming Product & Service Directory. 'Gold' members would also then be able to post to the advertising forum (which would be restricted to read-only for regular, 'Standard' members).

I defer to the following thread for any and all discussions relating to whether you think the inclusion of a call centre list within CallCentreVoice would be something you'd be interested in.

John

Salutations Bob, and all in the industry.

I thought I might just contribute indirectly to your query Bob, and introduce myself.

In doing so, I might just be able to shed a different light on the topic as it stands, and give you an insight into where I'm coming from... where confidence is concerned. Confidence in a global institution that intertwines over 25 years of global experience in the industry, with the versatility to cater for all your Outsourced Customer Management needs.

My name is Cheyenne Kavanagh - and the institution I'm speaking of SR Teleperformance - A global network of 146 Outsourced Contact Centres, in over 30 countries around the globe - consisting of over 17,450 workstations. 78% of the Groups activity is dedicated to active Customer Relationship Management, while the remaining 28% satisfies the consultative aspect of Teleperformance’s CRM methodologies (Eg. Marketing initiatives, Consultation, Customer Value Management – Data Mining etc.)

Statistically, SR Teleperformance has been ranked #1 in the world for Outsourced Outbound Programs(Figures published in the US Contact Centre magazine:'Customer Interactive Solutions'), and ranked 5th in the world - with a view to be in the top 3 by 2005.

Some of our clients include: Coca-Cola, ACCOR, Continental UK, XEROX, American Bankers Insurance Group, Equant, CITIBANK, Microsoft, Amnesty International, DHL, Johnson & Johnson, Compaq, Canon, France Telecom and others... looking at initiatives aimed at increasing wallet share, branding, and retaining customer loyalty - in turn, customer loyalty and greater ROI.

Internationally, Teleperformance reached a turnover of 801.5 million Euros in 2001 - an increase of 30%, of which 11% was achieved through internal growth.


Perhaps we might be able to catch up sometime and see what propects lie on the horizon for you? My email is: ckavanagh@teleperformance.com.au, or check our website out: www.teleperformance.com.au.

For any queries at all, don't hesitate to give me a buzz - I'd be more than happy to provide a case study or reference in almost any location you might be after.

Speak to you soon.




Kindest Regards,



Cheyenne D. Kavanagh
Account Executive
ckavanagh@teleperformance.com.au

Teleperformance
Lvl 12,
61 Lavender Street
Milsons Point, NSW
Australia 2061
Ph: +61 2 9955 7333
Fax: +61 2 9955 8615
www.teleperformance.com.au

call centre in bhubaneswar , orissa.
www.trionlineglobal.com
np_singhania@yahoo.com

Is it Right for call centres to manage training Inhouse or Outsource.

Kindly suggest.

Also if Inhouse is right option why Call Centers prefer to pitch others to outsource their business processing.

Rgds

Kishore Kapoor

This is a very good question and one that I have a great personal interest in. The answer is simple. I have dealt with a number of foreign based call centers who have invested heavily in their training departments. Unfortunately, most of the trainers are very experienced by the standards of their own country. They are not necessarily trained in the marketplace they are calling into. The US marketplace is wide and varied. It can change drastically on cultural lines, geographic, and even by time of the day. Unless someone knows this marketplace very well and has been trained in how to sell to it, they will not be as successful as could be. Therefore, even if only on a "train the trainers" approach, training should be outsourced to a competent firm. Hope this helps.

There is a high risk in internal training solely. It can be save pennies and lose pounds/Euros. A number of large organisations who set up in-house training have reverted to a mixture of both external and in-house to balance and to gain insight into fresh innovative ideas. If you want to develop your own in house bank of resources the only way to do this 'free' of charge is to research those areas and build your own material.

If a training needs analysis is thorough it will the training needs and address them thoroughly. (cultural, agent, technological, skills based, knowledge based etc). Training for trainings sake without admitting your addressing internal barriers to learning (management styles, unrealistic targets etc) is always a recipe for failure and frequently the luckless ill prepared trainer will be used as the scapegoat.

Eric - FYI The Henley centre in the UK did a study on Euroteleculture a few years ago and rated the most important factors on an inbound call it made for interesting reading with differing European countries rating agent knowledge, efficiently, friendliness and single point of contact completely differently as the most important. Knowledge of your market is indeed paramount

Best of luck

Hi a complete list of call centers available: we have verified figures of number of people their profiles etc.

Also additional services offered are:

How to Incorporate a Company in India?

I am a foreigner, I need an information about Indian Company?

I need to verify the financials of my Indian Partner.

Am I liable for tax in India?

I need information about Indian Laws.

What is FEMA (Foreign Exchange Management Act)?

I need to setup my company in India?

Any other Question or Query?








REf:
Reference
http://www.geocities.com/callcenter20022000/index.html
http://members.lycos.co.uk/callcentersindia/
http://www.crmcommunity.com/Community/Forums/ViewMessages.cfm?Forum=66&topic=378
www.callcentrevoice.com/ccv/ ccvthread.asp?forumid=5&threadid=1216
www.callcentrevoice.com/ccv/ ccvthread.asp?forumid=11&threadid=1186
www.newzealand.com/forums/ showthread.php3?threadid=3844
www.callcentres.com.au/forum/forum.asp?FORUM_ID=7
www.callcentres.com.au/forum/forum.asp?FORUM_ID=6
www.tripod.lycos.co.uk/directory/business/ b2b/?PAGE=3&ORDER=pop
www.callcentersindia.com/feedback.php
www.telepricing.com/wwwboard/
www.callcentrevoice.com/ccv/ ccvthread.asp?forumid=5&threadid=1216
www.callcentrevoice.com/ccv/ ccvthread.asp?forumid=11&threadid=1186
www.newzealand.com/forums/ showthread.php3?threadid=3844
www.callcentersindia.com
www.callcentres.com.au/forum/forum.asp?FORUM_ID=6
www.callcentrevoice.com/ccv/ ccvthread.asp?forumid=5&threadid=1455

www.crmcommunity.com/Community/Forums/ ViewMessages.cfm?Forum=66&topic=378

http://www.callcentersindia.com
http://www.mehragoel.com

http://www.geocities.com/ace0697/callcenter.html
http://www.geocities.com/outsourcetoindia
http://www.geocities.com/outsourcetoindia/Call_centers.html

Hey there,
If found a list of callcenters at

http://www.callcenterlist.com.

Looks like a worldwide link list where anyone can
post his callcenter for free.
The search engine is quite nice.

Regards,

Aldariane

Anyone know where I can get a list of China Call Rooms?

I have 2 campaigns to place and need China rooms ASAP.

Any help?

I would have to know more detail about the campaigns you are looking to place. Do you want China rooms for Putonghua/Mandarin language capability, Cantonese, or English? Inbound or outbound, etc.?

And when you say China, are we to assume you mean Mainland? Or do you mean HK(SAR), Macao, ROC/Taiwan etc.? (Totally different markets.)

Offhand, I would guess that it is not English capability you are looking for. If you are, and you are looking at China because of cost structures, you will find that English capability is surprisingly expensive over there. This is because the demand for fluent English speakers is very high, and the supply of them quite thin.

More to the point, if you are looking to outsource a campaign into China, you should know, if you do not already, that the Mainland is a **totally** different business environment from any other that (and I'm guessing here) you are likely to have ever encountered. I am saying this because you're asking for a 'list', which suggests that you think this would be useful information.

The Mainland **looks** like a brilliant ROI opportunity-- on paper. But if you step into it without the right Guanxi, you'll probably get burnt. If you do not know what "the right Guanxi" means, you **will** get burnt. As you're outsourcing, my guess is that you risk burning your client(s) as well. If you doubt what I'm saying, try to find **any** company that has gone into the PRC and actually *made* money-- and why.

I know some people. If you want to know more, just let me know.

Mandarin and Cantonese actually.

It is for a outbound campaign for specific ethnic groups living in the US.

International LD to be exact. They would not need to be English speaking. But as you can imagine it is not too much fun with translators from this end :)

Any help would be greatly appreciated.

Thanks Wiggle Puss

So, really, you are not wedded to any particular location for the CC, only the sales/language(s) capability, and the cost structure(s).

You're also selling to the ethnic Chinese diaspora-- which is a *totally* different market than Mainlanders, and still quite different from HK or Straits (Singapore) Chinese. Sounds like a good profit potential, though-- hard to imagine more globally dispersed, yet close, family-cum-business structures. Generates a lot of LD minutes. I'm assuming you would handle billing etc. in the U.S., and put the outsource location on a pay-when-paid basis.

Different locations are going to have different cost structures, and different headaches associated with them. What kind of track record have these programs got? I'd need to know past OPH, credit approval, charge-back numbers etc. If the programs have no track record, then it gets more complicated.

I have a couple of specific proposals in mind, but I would need a lot more information to assess which one would be more do-able. You might want to consider doing two pilot projects, one each for the two locations I have in mind, and assessing ROI/risk in each after a fixed time-period.

If you're interested, keep in touch.

Yes you are right it is not the location in need but the language.

The product has run for India and Russia and did very well. The best part of the project is there is no billing info just the listed decision maker. The downside honest is the activation process. The customer must make his first LD call to activate their account. This cause a bit of a LD call in a few days worked extremely well.

The Indian Rooms were hitting anywhere from a .75 - 1.2 which as I'm sure you know is really good for a sales campaign over there.

The cancellation is very low however the activation is sometimes low but if the representative can let them know to make a call in a few days it wouldn't be a problem.

out of 2950 sales 2358 were paid. that is not bad. The rest normally get paid on the next period when activated.

It is the rapport and understanding of the same language make the campaign a very large success. Not to leave out the product :)

1. "no billing info just the listed decision maker": that IS good.

2. OPH does not tell me much until I know what each "O" is worth (even a ballpark estimate). Does sound like a good product, though.

3. I suspect that India/Russia results may not reflect China results because the rates to call these countries vary enormously. Upside is that certain diaspora populations (HK, Sing, ROC) are phone-obsessed, so will call A LOT. If your cut is commission-on-minutes/residuals-based, that would be good.

4. Cost also matters. The problem in the calculation is that if you are considering HK or Sing., you will be looking at high fixed costs, even relative to N. American locations, simply to lease the space, without even discussing your phone rates.

Mainland PRC, these fixed costs do not come down as much as you might think-- it's not so much scarce space as it is scarce and patchy infrastructure. Nor does labor cost (as I mentioned before) because you are going to need (bare minimum) English-Putonghua bilingual management. And you have to have the right Guanxi, otherwise you are in for an unpredictable financial sinkhole. I could get you both of these.

What other specific ethnic communities are you looking at marketing LD to? I have a couple of ideas re: other groups in the U.S. you could sell to also, which you may not have considered. Depends on the details re: the LD deal, but possibly could have it up and running *very* fast.

Send me an RFP, I'd gladly do the legwork for a U.S./China Diaspora-targeted campaign, for a cut of course. Cut could also consist in future contracts, depends on details of the campaign. :)

Can I have your contact details please.

Regards

Sudhir Kalra

technologies@vsnl.com

Sure you can reach me @
acco@inbox.lv

Wiggle Puss I would also like to hear from you maybe we can work on this.

Sorry for the delay i have been travelling for a bit.

Does anyone have a list of US call centers?

Perhaps you can ask the ATA for a list of US call centers. http://www.ataconnect.org/