Does anyone know where I can get a list of call centres by location?

I'd find this quite handy for tendering for new contracts. I know that I can buy lists, but a pointer to any free lists would be nice.

I've seen this question askedelsewhere but no-one ever seems to be able to help. Maybe I'll have to bite the bullet, eh?

Bob

I know that this site has links with the call centre database site, so I would expect recommendations toward that product.

However, what about the other alternatives - Mitel, Datamonitor, etc. - are they still available, and what has their reaction been to the online site(s)?

Sometimes a paper copy, in the hand, on the desk, in the briefcase, whatever, is preferable, although I appreciate what you are saying about being more up-to-date and powerful.

Any thoughts?

Rob.

Robin,

I can't really comment on other call-centre information providers, but I did hear a rumour that Datamonitor had pulled out of the paper-based report market. I don't know their reasoning, however.

John

Most of Datamonitors reports are now downloadable PDF files although you can still obtain a fully bound copy of the report upon request (and probably for an additional fee).

The last call centre listing that I have seen from Datamonitor was the UK Call Centre Directory in 1999.

It again is purchased at a cost and included details like address and contact numbers, agent positions, and growth rates etc etc

Unfortunately with such directories by the time they are published by the likes of Mintel and Datamonitor they are already out of date.

A free on-line database would be good but I don't think that the research companies would go for that somehow !

Nikki

Interesting point about the online listings. The problem, of course, is that it costs a lot of money to compile and maintain call centre listings, so to give them away free would either compromise the integrity of the list (i.e. without income, researchand development stops, and the list would become out-of-date) or be a heavily subsidised loss-leader which would force costs to rise elsewhere to cover the cost.

John

...was indeed made by me, John, but I'm not at my computer right now (hence the fact it's appeared as Anne's posting). It's me, definitely, not Anne, just in case anyone gets confused ;-)

John (at Anne's desk)

:-)

We have a spare capacity of 1400 seats in our associate call centres in India with prestige clients from US and UK

We currently are looking for additional clients to utilise our spare capacity.
Also we are planning to setup facilities for an additional seats of 1800 by November 2001.

for all enquiries please email to : ess@vsnl.com
Meditrans Infotech,Mumbai,India

I am interested to start the new venture of Call Center in India with
collaboration or Joint venture of in European Company or other part of the
world. Please send me the details for the same and if you have any database
of European Call Centers or other part of the wold name,.add , email add
etc. I am interested to insource of call centers work in India for that if
u have any database of agents or consultants name add or email etc who can
hepl me please send to me.

I am awaiting of your positive response.

thanks'

Pranav Shah

Sorry the above posting was intended for BOB not JOHN sorry... HI John...

there is a book of list provided by call center times. it is only $200. it's not the best list, but it is well worth the money

Hi:I work for a Call Center Company with facilities in Belfast,NI and Delhi,India. I am looking for some literature to understand the Contact Center outsourcing market in the United Kingdom.
Would appreciate information on URLs, publications and industry associations and similar fora from members here.
Thank you

ps: Richard, I did visit superpages.com; turns out it is a US specific site.

Hi Bob
I can help you by giving list of call centers which are located in India by city

Hyderabad :

Neems
Venus
frontlinesoft
kallway
Upcoming in hyderabad:
SCIL
SriMata

Kolkata:
Vishnu

Delhi:

Exlservice
RT Outsourcing
Global Netcom Services
Voice Data Management Private Limited
Cybersys Infotech
Minerva Telelink Limited
Icon Data Management Limited
Majestic
Hero Serveit
ATS Services
Inox Global Services:
Spectramind
Three Icon Tech Solutions
Intellicom Center (Jindal)
eServe
Daksh
Excel Infotech
Stricon (Now-India)
Stracon India
Cybiz Technologies
Saffron (Air infotech)

I hope this is some help


Regards

Naga

I am getting more an more enquiries about Call Centre Colleges / Training Facilities in India.

I am posting some of the details here that a colleague from Yahoo has given me.

If you have other details, please send them to me directly - Lindsay@callcentrevoice.com and we will ensure that they are posted in the new outsourced call centre directory that we will have up and running for our members shortly.

Thanks
Lindsay

North Star Call Center College
CEO: Ravi Sikund
Address: B-109, Sector-5
Noida 20
Tel.: 0118 - 4518289/90
Fax: 0118 - 4519484
E-mail: callcentrecollege@vsnl.com

Karrox Call Center College
CEO: Monica Doshi
Tel.: 022 - 5002554/5/6
Fax: 022 - 5001552
E-mail: info@karrox.com

Call Center College
CEO: Subramaniam
Address: No 35
Church Street
Bangalore - 1
Tel.: 080 - 5580498/5091021/5091239/5091313
Fax: 080 - 5091313
E-mail: callcentercollege@vsnl.com

Sapphire Callnet
CEO: Mahendra Saxena
Address: C-36, Hauz Khas,
New Delhi - 110 016
Tel.: 011 - 6534929/39/55/65
Fax: 011 - 6534971
E-mail: info@callnetindia.com

Holistic Enterprise
CEO: Ian Stern
Address: C-112
Defence Colony, 2nd Floor
New Delhi - 110024
Tel.: 011 - 460 2690
Fax: 011 - 4645711
E-mail: holistic@vsnl.com

Please find below is few of working call centres in India

Company Location Status

24/7 Customer Bangalore Operational
Adani Group Ahmedabad NA
Air Infotech Gurgaon Operational
Allsec Chennai Operational
Bharti Teletech
Promoted by Bharti Enterprises) Gurgaon Planning
BNK e-solutions Pvt Ltd Kolkata Planning
Connectvantage Mumbai NA
Customerasset.com Bangalore Operational
Cybizcall Gurgaon Operational
DSS eContact Guwahati Planning
(Promoted by DSS Group)
eFunds
(Promoted by Kalyani Group) Gurgaon Operational
Epicentre Mumbai NA
Exl Services Noida Operational
First Ring Bangalore Operational
Stakeholder Hero Group)
Flex Group Noida NA
Global eCMS Mumbai Operational
Hero IT Serve Gurgaon Planning
(Promoted by Hero Group)
ienergizer Noida Operational
(Promoted by Phoeinix Group)
Intelecom Contact Centres New Delhi Operational
(Promoted by Jindal Group)
Intelenet Global Service Mumbai Operational
(Promoted by TCS and HDFC)
iseva Bangalore Operational
IT&T Noida Operational
Khodayss Bangalore NA
(Promoted by Khodayss)
Knoah Communications Hyderabad Operational
Magus Bangalore NA
Minerva Telelinks Delhi Operational
Motif Ahmedabad Operational
Msource Mumbai NA
Neem Systems Hyderabad Operational
Orion Dialog Delhi Planning
Renasonic Gurgaon Operational
SAS NET Sahibabad Operational
(Promoted by Ansals Group)
Sitel India Mumbai Planning
(JV of Sitel and Tata International)
Spectramind Delhi Operational
Stream Tracmail Mumbai Operational
(JV of Stream and Tracmail)
Talisma Bangalore Operational
Tracmail Mumbai Operational
Transworks Mumbai Operational
Vcustomer Delhi Operational
Vcustomer Mumbai Operational
Vcustomer Chandigarh Planning
Venus Hyderabad Operational
Verette Mumbai Operational
Zenta Mumbai Operational
(Promoted by Hiranandani Group)

With best wishes

S.Selvaraj

Hi! Would someone have a list of call centres in the Philippines? Or a list of in-coming call centres in the Philippines?
Thanks!

Hi Beatrice, and welcome to CallCentreVoice. We hope you'll find this site very useful.

I can't help you directly with a list of call centres in the Philippines, but you could do worse than check the services mentioned in the following topics:

Ad: Think of Manila for your Call Center Needs
Ad: For all call center related needs

...and you should also look up Deepak Kumar, as I believe his firm have ties to the Philippines. Perhaps other members do as well, although I can't say for sure.

Hope this is a start for you!

John

Rajeev,

The outsourced call centre directory will be coming shortly as one of the newer products and service to this site.

We apologise for the delay but there have been other areas which we have had to deal with initially, but we will let everyone (and especially those whose details we will be adding) know when the outsourced call centre directory will be available.

John

And in the meantime, if you are looking to outsource work to a call centre or you are a call centre wanting to appear in our directory, please send an e-mail to Lindsay@callcentredatabase.com

John

Hello

S.SELVARAJ SETHURAJAN - Its an interesting list. What are the solution you provide?