Hi everybody,

I am planning to startup a Call Centre (24 Seater) in Kerala, I have well furnished place ready to start. I request experienced people to help and kindly answer to some of my questions.

1. Infrastructure to start, which includes Computers, Switches and Software’s. I also need to know the configuration of the computers.
2. Telecom cost and type of connections.
3. Where from can I get business? If I get, what would be per call rate and the no. of calls per day ( rough figure)
4. Will the company’s providing business can help us in giving training.

My investment limit is 10 Lakhs (INR) I would prefer ASP model of working.



Regards.
Harishanker V
harishankerv@hotmail.com

Hi Hari shankar,

Your question was not clear i mean it is not specific.



1.Infrastructure to start, which includes Computers, Switches and Software’s. I also need to know the configuration of the computers.

Computer configuration(doesn't matter) is depends on the software u r going to use for dialing.


2. Telecom cost and type of connections.

Here u r not specific
U want to start u domestic or internatinal call center.

3. Where from can I get business? If I get, what would be per call rate and the no. of calls per day ( rough figure)

Don't belive all the people here bcoz getting payments is not that easy . If u got direct clinet then better, other wise u will be cheated by middle man.

Try to contact the good MNC they are trying to outsource their callcenter business.

regards

Naga

dear all,
we have got an enquiry from a international client to provide call centre services to them. i would like to know details of how to go about them. the call centre would be mainly into making some x no. of sales calls to the US.

regards
chiru

hi friends.

I am also new to this field and would like to know more. We have the initial setup and would like to have a brief about setting up and operational costs.We plan to start a 24 seater international call centre in gujarat with outbound process like telemarketing and collections. we are also looking for opportunities to venture into inbound processes as well. But to startoff I would like to know more about the infrastructure investment.
Right know we have the following resources with us:

- a 2000 sqft. premises
- 30 PII systems with an existing lan setup
- trainers for outbound & inbound process
- reqired funds for the project

What I am in need of :

- some technical guidence on whether to go for dialer based technology or VOIP
- some tips to setup the right infrastructure such as in case of dialer based technology, the bandwith for the leased line to support 30 seats
- some assistance in regards to settingup a predictive dialer(which co. to go for, what are the costs associated)
- some info about the role of switches and switch based technology
- server configuration and no. of servers required
- some contacts of brokers, who provide processes in india

I am open to suggestions regarding technology, processes and cost cutdown options . Can send me info. on

pankaj60085@yahoo.com

Kindly help me with these issues.

with regards
Pankaj

More often than not, the best entity to seek this answer from, is your prospective client. While signing a Service Level Agreement (SLA), the client would list out it's requirement as to what configuration of PCs they want the workstations to have, whether or not they would send their trainer(which they do 99% of the time), how many lines they need, including the IVR capacity to hold calls in queue (which would define the kind of EPABX system you will need).

It is thus best to have an idea of the client, in terms of the field in which you wish to provide services (sales/technical/cust. service), size of the business expected, ramp up commitment from the client, etc.

In case you are not sure where to get clients from, you may either employ the services of an external agency, such as the one listed here, or to employ a key account manager, who would have the necessary contacts to get the business for you.

Hello Harishanker

You don't say where the calls are originating from. If they are coming from the UK then we have a solution that can help. You would only need to provide DDI numbers in your call centre. All other aspects of IVR, ACD, in queue call back etc. are provided by our platform in the PSTN. We charge a service setup fee and monthly rental together with any telephone charges.

A true "pay as you go" model.

The monthly rental of the solution is determined by the number of concurrent active agents. We normally agree on a minimum number of agents. Agents can be added at the click of a mouse by the supervisor as demand increases so you only pay for the agents that are actually in conversation.

We also have the same inbound service available from 29 other countries, but there is additional cost depending on where the call originates.

Most of our experiance is in picking up traffic from around europe and routing through to UK or Dutch call centres.

For calls originating in the UK
Setup depending on complexity would be in the range £1,000 - £5,000. Monthly rental of the order £750-£1,200 and telephone charges to Kerala 16p per minute.

Hope this is of use

regards

Paul James