GREETINGS SHARON,
Sales Training is a two letter word that coversa lot of ground and means different things to different People.
Having Stated that you are an inbound Call Center,
I Presume that your query is based on your need to train your Call Agents on Better Call Handling skills towards closing an enquiry that comes in through the Phone, and you probably have a performance bonus in your contract.
So, if you can confirm this reading, I could forward you Checklist that would assist you in locating the right person. the Could & Would are there to reassure you that this the choice is yours.
Mahidhar |