I have been reading this forum for quite some time now, but i used to work for a multi-national outsourcer. i have had experience from taking and making calls to managing staff, forecasting calls and resourcing to match including call routing design and all that jazz. Also i have experience within the utilities markets, travel and telecommunications markets

I also usually have plenty of theories on anything, especially after a few beers at the office on a friday night

ScottW

Hello everyone,

I am based just north of Cardiff in Hengoed at a business & technology innovation centre, dealing with and generating new business, account managing etc....

I use and provide a software PBX solution and am pretty clued up on VOIP.

I love brain fodder, good chats and questions: the tougher the better!

Kindest Regards,

Max

I am from Manila, Philippines.

From a small town called Wilford in Nottingham. Mainly UK based, with a US office too.

Hi I am from Melbourne, Australia.

Hi I am Aishwarya I am Manager Quality and working in Gurgaon India with American Express....Cheers :)

Hi,
I am Rachana from Mumbai, India.
It so nice to be part of such a active forum.

Rachana.

I work in mid-town NYC, but have supported clients/call center partners both nationally and internationally in a variety of industries.

hi Guys;

I am from good old city of Mumbai which just saw the worst rains in its history. But as they say the spirit of Mumbai never dies we are all back to normal life and work is back on track

Great site , intelligent people and mates with great queries and hope even my problems are solved

Looking forward for your co-operation

Thanks People
Wasim

Hi there,

I'm new here this being my second post - I found this forum whilst googling for other call centre info - its good to fine somewhere that info, ideas and opinions on the industry can be shared.

I'm based in central London managing outsourced TM business for a Direct Marketer.

Hope to speak to some of you soon.

Cheers

Paul

Based in Ipswich, Suffolk, UK.

Not too sunny here at the moment, bit overcast to be exact!

Just thought I would update my 'Where are you from'

After recently changing job, I am now based in Central London working as a field engineer. Still specialising with Symposium, but now with multiple customers, rather than being office based and looking after one system.

New job is keeping me fit as I walk between sites.

Paul D-S

Well I'm based in London, have worked with many call centres all over the UK and Europe but i'm based from my office in the house which is bliss!

I run a teleservices consulting practice out of New York for a large multinational direct marketing agency. We have clients all over the world, but my group focuses mostly on US based operations currently, although we have worked with clients in EMEA, LATAN, and AP.

I have joined this forum to be able to share ideas / thoughts / concerns about the industry, as well as, to ask for your input & expertise in continuing to make the telechannel a vehicle that drives success for the companies we work for, and with.

We are all challenged to make our channel more effective, to optimize costs, to increase results / returns. I look forward to reading your questions, sharing ideas and seeing how we can help each other - collectively - to improve the telephone as a marketing / sales / service vehicle.

HI ALL
I AM FROM BOMBAY WORKING WITH A CALLCENTER .HOPE THIS INDUSTRY WILL GROWS AS LARGE AS POSSIBLE BECOUSE IT IS VITAL FOR EVERYONE - BE IT INDIA US UK OR RUSSIA WE ALL NEED TO WORK POSITIVELY TOWARDS THIS GLOBAL TRANSFORMATION BECOUSE CHANGE IS THE LAW OF NATURE OMMMMMMMMMMMMMMMMMMMMMMMM.
BANKIM CHANDRA

I'm in Wilmington, Delaware, USA.

I know there's a lot of new members around at the moment and I wouldn't want them to miss out on the perfect chance for a first post.

So come on guys, introduce yourselves!

I'm Paul Liptrot, the editor of a magazine called Call Centre Europe -- first published 11 years ago! Lots of stuff on my web site. BTW, mag's title is a little misleading; it circulates (free) only in the UK. Look forward to hearing from any member. Regards, Paul

Operations and Capacity Analyst, based in Tamworth, Previously in Nottingham with an outsourcer, planning and performance is the war, and I am a Soldier !

Exiled Scot working in the weird and wacky world of operator services where life is just a gas.