CallCentreVoice Topic Staff Turnover

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Helen Marshall on 11/6/2002 15:37:14.
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Helen Marshall
Call Centre Manager
Intervoice-Brite

6 posts
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Staff Turnover  [11/6/2002 15:37:14]

Can anyone share with me their method for measuring/calculating staff turnover. What formula do you use? What timeframe do you use? Any help on this would be much appreciated

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Lindsay B
Director
Thinking Mortgages

57 posts
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Staff Attrition  [11/6/2002 17:06:53]

Helen,

If you use the Search Facility at the top of the forums page you can see if a topic has been covered before.

Follow this link for more details on staff turnover

Good Luck

Lindsay

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