I expect mostly outbound.
The majority are abbreviations gone wrong or agents trying to add notes in the wrong place.
The stupid ones(such as GOD)were probably said by the customer as an attempt of sarcastic humour fed up with telesales calls, we have now readdressed this issue with agents not qualifying data enough.
Still worthy of the christmas party though, I'm now applying for the position of Ass Analyst, sounds an interesting role. |