CallCentreVoice Topic THE CUSTOMER - great poem

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Vedula Srinivas on 9/6/2001 17:38:45.
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After Hours and Humour   [This topic is read only]
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Vedula Srinivas
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THE CUSTOMER - great poem  [9/6/2001 17:38:45]

THE CUSTOMER
by Frank Halliwell ..
Jimboomba, Australia
Public Domain

"Good morning! Thanks for calling us!
We're pleased to hear from you!
Your call's important to us
So we've placed you in a queue.

Please find your account number and
Be sure it is correct..
It's twenty digits long and if you
Mis-type, I'll reject.

I'll lead you through the whole routine
Please use your touch type phone.
Press eight and follow with the hash
After you hear the tone.

If you are a new client here..
Press two, ..if old, press three.
Press four in case we've done something
With which you disagree!

You have pressed four, please wait a moment
While I transfer you..
And please enjoy, while we play you
A symphony or two!

Our staff are all too busy now
To talk to such as you
Your call is so important that
We've placed you in a queue."

Time passes and the music lingers
On, and bye and bye..
My cheek and ear go fast asleep,
My wrist gets R.S.I.

But wait! It may be there is hope!


I hear a ringing sound,
At last a human voice is heard
After the runaround!

"Good morning, this is Ladies wear
And may we help somehow?
Complaints?.. Oh! Just hang on a tick
I'll transfer you right now!..."

***
"Good morning! Thanks for calling us!
We're pleased to hear from you!
Your call's important to us
So we've placed you in a queue.
***************************************

Hope this gives CCV great fillip..
Some more from others solicited...

Vedula

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John Clark
Architect and Guru
CallCentreVoice

1372 posts
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Great!  [9/6/2001 17:40:35]

I like it - I think a Humour section is definitely on the cards, Vedula - it seems that there are a lot of genuinely funny stories, great poems and interesting observations that would make a great read!

Thanks,

John

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Imran Shariff
Senior Manager - Projects
Infotech Network

19 posts
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Realistic And Practical Poetic Humour  [19/12/2001 13:05:28]

Hi Vedula,

This poem of yours is a very good example of how a customer feels about the service provided to him, its pretty true because how ever hard you try something is missing in the service given and that little something is a big thing to the customer for he expects perfection. The only way to avoid such things is to balance the service and the requrements.

Regards
Imran Shariff

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