Hello all,

I am new to the Davox community, so please spare me the flames if I ask something basic. Every morning our new leads (customers phone numbers) are loaded up to our Davox system from our SQL database for dialing that day. A couple times a day, after a call is hung up, the disposition code we get from the dialer is e but our SQL database gets something different like NI (not interested)for instance. Our SQL database does not purge the leads untill 12:00am the following morning. Therefore the dialer redials the same number at a different time the same day rather than removing the number from the campaign. How do I correct this issue?

I believe it has to do with the 2nd pass filter but am not sure.


PS, ALL help will be much appreciated.

Also, Where might I get the latest RPM software? I am currenntly running
Version 2.3.0.0.

Thanks for the help...

Hi Shawn,

What do your agents use as a desktop application to interface to the dialler? i.e. Is it a bespoke desktop application?

How is the outcome sent to your SQL database?

Let me know some more details and I will try to help.

Best regards,

Seb Reeve
Practice Lead - CIM Solutions
Sabio

Shawn,

Who is your current Aspect Unison maintainer?

Seb

Shawn,

Who is your current Aspect Unison maintainer?

Seb



I am. I just started this new position last week. The agents interface with the dialer through a custom programmed application created by us. It is a custom VB.net app. It is used to interface our Davox dialer with our SQL database.

I beleive we have figured out our issue though. It appears that our term codes were not updated since 2003. We are updateing them now so that Davox and SQL will receive the dispositions correctly in order to place the call in the correct status. I will keep updating this post with all the info we use to rectify this issue.

Thanks for the quick responces.