SLA for Call Centre shared services on hiring and training
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Susan Zehavi on 5/12/2003 22:30:55.Topic has 1 posts; viewed 3049 times.Call Centre Answers [This topic is read only]Forum List | Unified View | Latest PostsPopular Topics | Editor's Choice | Voices WebLog
Susan ZehaviSenior ConsultantZehavi Professional Services1 posts0 friends welcomed
SLA for Call Centre shared services on hiring and training [5/12/2003 22:30:55]
I am looking for industry best practices on Call Centre hiring and training in a shared services environment. I am writing a Service Level Agreement between the parties sharing the call centre. What are the most important topics and metrics to capture?
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