SLA for Call Centre shared services on hiring and training
Created by:Statistics:Forum:Quick links:
Susan Zehavi on 5/12/2003 22:30:55.Topic has 1 posts; viewed 3427 times.Call Centre Answers [This topic is read only]Forum List | Unified View | Latest PostsPopular Topics | Editor's Choice | Voices WebLog
Susan ZehaviSenior ConsultantZehavi Professional Services1 posts0 friends welcomed
SLA for Call Centre shared services on hiring and training [5/12/2003 22:30:55]
I am looking for industry best practices on Call Centre hiring and training in a shared services environment. I am writing a Service Level Agreement between the parties sharing the call centre. What are the most important topics and metrics to capture?
In Read Only View, you cannot reply to any topic
CallCentreVoice v1.62.04 - The trusted source for your Call Centre