Gemma
A lot of FSI companies are not operating over the bankholiday closed period - I would expect almost no calls, and as there is no unit price movement I am not sure why you are looking to provide a contact service (unless by FS you mean banking, in which case I would still expect very low call volumes. Of more concern usually are the days following a bank holiday period.
Since the first week after Christmas will be truncated to 3 days forecast based on last years volumes factored over the reduced service period with this years uplift. You may want to defactor the effect of last Christmas having a 3 day week in the run up to the holiday period, as this may have driven volumes up in the fiorst week back last year.
In all honesty though, unless you have significant Christmas volumes your forecast data will not be accurate enough to do any finessing... maybe just the minimum team size for your trunks?
(p.s. when Dave Appleby gets back from Malta ask him nicely - he probably has the maths ready!) |