Hi All,

I'm currently writing a White Paper on call centre locations of companies within the British financial services industry.

You guys seem very knowledgeable on everything to do with call centres so I thought you might be kind enough to offer some of your insight!

I'm particularly interested in whether the following companies have call centres (mainly for customer services, fraud and collections), on-shore UK or off-shore (or both!):

American Express
Barclays
Barclaycard
Halifax
Lloyds TSB
Bank of Scotland
HSBC
First Direct
M&S Money
John Lewis
MBNA
Virgin Money
Nationwide
RBS
Natwest
Tesco Banking
Vanquis
Sainsbury's Finance
Santander

I'd really appreciate any info. you know about call centre locations of any of the above companies.

Thanks very much in advance,

Johnathan