Hi there. We're looking for suggestions as to what resources you'd like to see on this site. We're working on a resource section which will contain a number of select resources, both online and offline. However, we'd like you to suggest resources thatyou have found useful, so that others may benefit. Please reply to this thread and we'll get to work on it! Thanks, John.

Links to call centre terms' definitions? I'm sure what with all the buzzwords that fly about this industry, some of us might benefit from something like a call centre dictionary. How about it?

See my posting about the recent call centre working conditions survey - I'd like to see something that carries on the good work of that survey on this forum - what do you think?>

Hello, this is my first message.

What would be nice would be a list of suppliers searchable by category so that one can find (say) call centre consultants in the Midlands, that kind of thing.

Rob.