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 | Activa Solutions | 01732 784 320 | Maria Boxley | Activa Solutions specialises in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisati... |  |
| Anana Ltd | +44 8444 999 888 | Chris Woodward | Anana have proven capability in leading edge Speech, Communication, and Customer Contact solutions and a successful delivery track record. Clients include Centrica, Royal Mail, The AA, Orange & Cable ... |  |
| Business Systems UK Ltd | 0208 326 8247 | John Nutley | With 3 regional offices in the UK and Scotland we are the largest inderpendant voice recording quality monitoring specialist in the UK dealing with anyone looking for a single line call recorder to a ... |  |
| Call Centre Management Association (UK) | 01477 500826 | Ann-Marie Stagg | Established in 1994 to promote the profession of Call Centre Management, the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by ... |  |
| Call Centre Recording Ltd | 0870 755 1291 | Daniel Firth | Call Centre Recording are a leading provider of call recording solutions to UK Business. Why not call us to discuss your requirements. |  |
| Call Centre Technology | 01173115803 | Jason Dickson | Call Centre Technology is an Avaya Platinum Partner and winners of Contact Centre Solution of the Year 2004. We design, implement, and manage high-end contact centres. We also offer multi vendor manag... |  |
| CallCentreVoice | use email | John Clark | The internet's foremost call and contact centre discussion community. Established in early 2001 with the aim of being an independently run site to allow people worldwide to discuss call centre matter... | |
| Concerto Software Ltd | 0845 6030871 | Tiffany Mannion | Concerto Software is a proven provider of contact centre solutions that help companies better manage customer interactions via voice, email,web and fax. As the founder of the ACD and the inbound call ... |  |
| Connect Communications | +44 (0) 20 7950 3200 | Martin Cross | Our Approach
Our ideal client partnerships involve successful resolution of two challenges which occur again and again:
Reducing voice support costs - our clients are looking to... |  |
| Contexts Web Solutions | 077251 99667 | Lee Allen | We are a knowledge management and eLearning consultancy whose philosophy centers around helping your employees perform when they are at work.
Using the web as a platform, we design communication an... |  |
| Darryl Beckford Limited | 07958 959141 | Darryl Beckford | The consultancy services that we provide are centered around increasing your profitability.
With value-for-money in mind, we can help you select new equipment for your centre, or use your current ... |  |
| DND Services | 01937 581984 or 07803 136613 | David Newton-Dines | At long last the Customer Experience is now recognised as key to business profitability. We reliably measure that experience and then work with you on pragmatic solutions to the issues raised. Take a ... | |
| EM-Powered Solutions Limited | 0845 2601 333 | Liz Bell | We are not a call centre but we have been described as a boutique company by our clients. We specialise in outbound telemarketing. Mature, experienced salaried people on the phone representing our cli... |  |
| Felltech Ltd | 01434 380000 | Ian McLauchlan | QBypass - Abandoned calls, long hold times are losing you customers. QBypass reduces abandon rates, increases sales and boosts call centre performance.
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| HYVA IT Solutions | 0161 408 2725 | Sarah Johnson | HYVA IT Solutions provides a world class outbound / inbound high performance progressive dialling solution for proactive contact with customers.
The HYVA Dialler combines advanced easy to use develop... |  |
| i-CALL | 0870 118 8180 | Stuart Williams | i-Call provide a complete Network based Hosted & Virtual Call & Contact Centre without the need for expensive ACD's, IVR's or Call Recording equipment. All of these and lots more applications can be d... | |
| Inside Track Media Ltd | 0151 428 4741 | Max Klein | Inside Track Media are software developers and members of the North West Contact Centres Project.
Partnering with specialist occupational health consultants, we publish the Prevent-IT! series of He... |  |
| LGI Enterprises | 07766880903 | Stephen Hanvey | LGI Enterprise’s consultancy team can help you make your contact centre goals reality and achieve that competitive advantage.
Why choose LGI Enterprises?
• Independent – LGI work independently ... |  |
| Merit Outsourcing Limited | 08452260631 | Raymond O'Neill | Merit Outsourcing is led by it's Chairman, Martin Shields, who is an experienced industry executive with a strong track record. Shields co-founded one of the UK’s largest outsourcing contact centres (... |  |
| MXDigital Ltd | 0870 777 2008 | Paul Moorman | MXDigital is dedicated to helping companies improve the way they interact with their customers - whether by phone, e-mail, the web or fax using our expertise in inbound and outbound call handling, cal... |  |
| Neil Wilkins | 07717 571518 | Neil Wilkins | Freelance Training Consultant specialising in the Contact Centre industry. | |
| Penguin Programming | 07984 253323 | Dave Appleby | Callflow and Traffic Analysis for Small to Medium Businesses. Specialist Spreadsheet design. Staffing and Callflow forecasting. Marketing Impact planning, |  |
| Prime Behavioural Technologies | 08 450 450 885 | Mr Mark Stanfield | Providers of unique pre-employment recruitment tests for all call centre agent job roles.
Agents employed who successfully pass the test stay longer and perform better than agents recruited using tra... |  |
| ProtoCall One | +44 870 204 2613 | Simon Gresswell | ProtoCall One is a systems integrator and solution provider focused purely on contact centres. We have helped contact centres of different sizes, in different industries, facing different challenges, ... |  |
| Rostrvm Solutions Limited | +44 (0) 1483 744500 | Ken Reid | Rostrvm Solutions Limited is a software company. We design, develop and support the rostrvm suite of applications that make call centre technologies and contact management processes work efficiently a... |  |
| Simple Services & U2M | | Simon Baker | We provide a range of services including PC builds, website design, PA, Lighting & Stage equipment hire and installs, INDeX programming, MS application development, relational databases and Contact Ce... | |
| Square Systems | +44 (0)845 2573805 | Ingrid Christophersen | We provide call centre hardware and software solutions, with particular expertise in:
- Open source technology (Asterisk) and integrating this with existing systems
- Automated customer survey solu... |  |
| Storacall Voice Systems Ltd | 01932 710710 | Andy Cowhig | Storacall Voice Systems Ltd, part of the Storacall Group has over thirty years experience in providing telephone call handling and recording solutions to a blue chip customer base. Utilising the Ultra... |  |
| The Taylor Reach Group, Inc. | 905-426-5055 | Colin Taylor | Strategic call center consultancy. 100+ years of experience, awarding winning service.
Strategic services across: People, Process, Technology, Methodology. Including; Call Center optimization, Strate... |  |
| Train 2 Develop | 0870 80 30 379 | Neil Wilkins | At Train 2 Develop, we believe that ongoing development is one of the most important aspects in modern business today.
We believe in providing fun and interactive training to develop people for tod... |  |
| Veritape Ltd | 08458 99 55 00 | Arthur Shirley | With Veritape's software, you can:
- Improve customers' experiences
- Enhance your staff training
- Prove your compliance
- Protect your business
Veritape CallCentre, our software call record... |  |
| VIRTUATel | +44 (0)870 005 2 005 | Alan Weaser | Automated Customer Satisfaction Surveys
..delivering "The Voice of Your Customer" to major world-wide clients, via our ASMA range of surveys. Enhanced by our automated selection technology, ASiST ... |  |
| Worth Solutions Limited | 020 7754 5433 | Rob Worth | We provide Lean Process consulting. Starting with what matters to the ulitimate customer, together with our client we ensure their systems - the way they design their work - maximises that value. ... |  |
| | Azzurro | 0044 1236 762262 | Alan Wales | Azzurro offers appropriate effective interior solutions for the provision of furniture within commercial, office and leisure environments for the Public and Private sectors. Our expertise lies in our ... | |
| | InVision Software Limited | +44 (0)28 712988-60 | John Cann | InVision Software AG was founded in 1995 and currently employs 107 people world-wide. InVision Software provides a comprehensive workforce management solution, enabling customers to optimise every asp... | |
| | Retention24 | 01473 400093 | Glen Harding-Payne | Retention24, are a specialist consultancy who deliver attrition reduction plans to UK contact centres. We operate in a diverse range of sectors such as telecoms, insurance and outsourcing. Areas that ... | |