thank you -
thank you -
- Number of seats
- Front office/Back office/both
- Desktop technology
- Single client/multiple client
- Your budget
- FT/PT staff
- Perm/Temp staff
- Operational hours
- Preferred shift profiles
- Local competition
There will be many more, there isn't a standard plan I don't believe, there will be a set of must haves and nice to haves but it's pretty much up to the budget you have and the timescales you are working with.
Head of Delivery Services
Futech Software Solutions
Centre Operations Manager
Reliance Monitoring Services
I'm in the process of seting up call centre and would appreciate a copy of the document that you mention in your post.
Call Center Manager
where i can view a project plan?
i aprreciate all kind of answers, since i must proceed to an apresentation for a startup contact center
Credit Agricole Bank
I could use a Project plan for contact centre also.
Thank You in advance.
I'm also studying the feasibility of setting up a call center facility as well. I would really appreciate if you send me that document as well.
I am also interested in project plan for enterprise contact centre.
Could you please share this document with me.
How to set up a call centre checklist