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Latest Posts View (Page 77 of 631)

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Forum

Subject/Topic

Author

Date

GeneralBritish Gas fined for keeping Click Energy customers on hold
Topic: British Gas fined for keeping Click Energy customers on hold

Paul Titcombe

15/1/2007 09:56:43

General2007 UK Call/Contact Centre Awards
Topic: 2007 UK Call/Contact Centre Awards

Ann-Marie Stagg

12/1/2007 09:04:05

Call Centre AnswersSymposium : Skillset Assignment failing
Topic: Symposium : Skillset Assignment failing

Justin Dechaine

11/1/2007 21:10:36

GeneralMy experience
Topic: Service LEvel and 80/20

Jason Dickson

10/1/2007 13:36:33

GeneralIt is not unknown
Topic: Service LEvel and 80/20

Rob Worth

9/1/2007 20:31:53

GeneralI don't think agents do that..
Topic: Service LEvel and 80/20

Justin Dechaine

9/1/2007 17:32:32

GeneralSLA Overachievement
Topic: Service LEvel and 80/20

Julian Dixon

8/1/2007 17:30:07

GeneralMatbe that is the reason.
Topic: Service LEvel and 80/20

Rob Worth

8/1/2007 13:29:55

GeneralDoes it follow?
Topic: Service LEvel and 80/20

Rob Worth

8/1/2007 13:26:07

Training and Staff DevelopmentMicrosoft Excel Course
Topic: Microsoft Excel Course

vinayak patil

8/1/2007 08:43:32

GeneralMe too!
Topic: Smart Dress Code

Ann-Marie Stagg

5/1/2007 09:05:10

GeneralUniforms eh...
Topic: Smart Dress Code

Justin Dechaine

4/1/2007 20:32:40

Generalsmart dress code
Topic: Smart Dress Code

Ann-Marie Stagg

4/1/2007 13:25:56

GeneralSmart Dress Code
Topic: Smart Dress Code

Lee Howard

4/1/2007 11:30:01

GeneralSLA over achievement
Topic: Service LEvel and 80/20

Julian Dixon

4/1/2007 11:12:33

GeneralSomething Else
Topic: Service LEvel and 80/20

Andy Brown

4/1/2007 10:32:12

General80/20 service level
Topic: Service LEvel and 80/20

Ann-Marie Stagg

4/1/2007 09:32:24

General80/20
Topic: Service LEvel and 80/20

Julian Dixon

3/1/2007 17:05:43

GeneralAsk whoever implemented it at your job...
Topic: Service LEvel and 80/20

Justin Dechaine

3/1/2007 15:55:02

General80/20 clarification
Topic: Service LEvel and 80/20

nick appleby

3/1/2007 11:54:06

Call Centre AnswersThanks
Topic: Where to find

Dale Kissell

3/1/2007 02:15:32

General80/20 Sl
Topic: Service LEvel and 80/20

Justin Dechaine

2/1/2007 20:02:20

GeneralSL clarify please
Topic: Service LEvel and 80/20

Justin Dechaine

2/1/2007 19:56:49

GeneralService LEvel and 80/20
Topic: Service LEvel and 80/20

nick appleby

2/1/2007 16:35:02

After Hours and HumourI Made It
Topic: Bug*er

John Nicholson

2/1/2007 11:36:23

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